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Efficient HR Operations Coordinator

1 week ago

Manila, National Capital Region, Philippines Fresenius Medical Care Full time

The ideal candidate for this role is a highly skilled and proactive HR Contact Center Specialist who can provide expert and skilled support to employees, managers, and executives on HR-related matters.

Main Responsibilities:

  • Manage and resolve backlog items, ensuring timely and efficient completion.

  • Identify and address areas of instability within processes and workflows to enhance overall operational efficiency.

  • Work closely with cross-functional teams to understand backlog issues and support on agreed processes and procedures.

  • Maintain detailed records of backlog items, resolutions, and stabilization efforts for future reference and continuous improvement.

  • Provide regular updates and reports on backlog status and stabilization progress to management.

  • Support employees, managers, and executives on HR policies, processes, self-service transactions, and HR content on the online portal.

  • Develop and maintain expertise in Workday and other HR systems and tools.

  • Communicate effectively (written or verbal) matching the style, needs, and level of understanding of the employee to support optimal interaction, through available employee support channels.

Requirements:

  • Minimum 2+ years of related experience preferably in a US HR Contact Center/US Healthcare Account and HR Shared Services environment.

  • Must have a bachelor's degree.

  • Excellent written and oral communication skills.

  • Ability to follow strict policy guidelines and recognize situations requiring call escalation.

  • Proficiency in Microsoft Office Suite.

  • Ability to work in a fast-paced environment.

  • Experience working in a Shared Services environment (HR Shared Services preferred).

  • Experience in Workday (or similar), case management tools (Dovetail or SNow preferred).