Team Lead
2 days ago
ClearSource is a company that values its Core Values, which are Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. These values are what drive our team to provide an exceptional customer experience every day.
SalaryWe offer a competitive salary to attract the best talent in the industry. Our compensation package includes medical and dental insurance with free dependent coverage, group life insurance, paid time off (PTO), outstanding career growth, a passionate and innovative work culture, friendly team-driven environment, and skills and leadership development opportunities.
Job DescriptionAs a Team Leader at ClearSource, you will be responsible for attending weekly one-on-one meetings with your leader, implementing decisions, and executing resulting action items. You will also hold weekly one-on-one meetings with direct reports to build relationships of mutual trust, create accountability around their dreams and career goals, teach and assess their implementation of the ClearSource leadership training tools, confirm attainment of Key Performance Indicators (KPIs) outlined in their respective Role Definitions, follow up on commitments made, and update People Analyzer weekly and administer Performance Self-Assessment to direct reports monthly.
You will conduct a weekly team meeting with direct reports to review production results, perform root cause analysis and resolution of issues, identify opportunities to recognize good performance, maintain consistent focus on agent performance by performing daily review of all performance metrics by agent, ensuring accuracy of reports and providing analysis on performance and productivity-related concerns, gathering additional information as necessary to accurately assess performance, developing, implementing, and ensuring execution of all action items related to performance improvement opportunities, following all appropriate processes, providing documented weekly coaching to agents using the 5-step coaching process with all necessary follow-ups on improvement opportunities, ensuring adherence to ongoing attendance, performance coaching, and performance management processes, and providing accurate and timely assistance to customers.
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