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Technical Support Analyst

1 week ago

Manila, National Capital Region, Philippines Satellite Office Full time

Technical Support Analyst

Satellite Office is seeking a highly skilled Technical Support Analyst to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and ensuring seamless day-to-day operations.

Main Responsibilities:

  1. Provide technical support to end-users via phone, email, and chat platforms.
  2. Collaborate with internal teams to develop and implement IT solutions that meet business needs.
  3. Identify and document technical issues and propose solutions to improve overall performance.
  4. Develop and maintain strong relationships with stakeholders to ensure effective communication and issue resolution.

Requirements

  1. Relevant work experience in a technical support or helpdesk environment.
  2. Excellent communication and interpersonal skills with the ability to work well under pressure.
  3. Strong analytical and problem-solving skills with the ability to adapt quickly to changing situations.
  4. Familiarity with industry-standard technologies and tools, including Microsoft Windows and Office 365.