Travel Industry Operations Specialist

2 weeks ago


Pasig, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Overview

We are seeking a highly skilled Travel Industry Operations Specialist to join our team at Manpower Core Group Inc. This role is ideal for individuals with experience in the travel industry, particularly in global distribution systems (GDS) and customer service.

About the Role

The successful candidate will be responsible for handling flight quotations, bookings, ticket issuance, refunds, and exchanges for Scenic Crew members. They will also manage communication channels, process transactions using proprietary and third-party systems, and participate in virtual meetings and other online gatherings.

Key Responsibilities
  • Handle flight quotations, bookings, ticket issuance, refunds, and exchanges for Scenic Crew members.
  • Manage communication channels, including emails, web messages, hotline, and chat.
  • Process transactions using both proprietary and third-party systems.
  • Participate in virtual meetings, huddles, and other online gatherings.
  • Manage internal voice calls, either receiving or making them.
  • Update data, generate reports, and compile relevant information.
  • Provide feedback to identify and suggest process improvements.
  • Calculate travel-related costs such as flights, upgrades, and add-ons using Sabre.
  • Offer specialized advice and support to other internal teams.
  • Prioritize tasks across multiple queues and systems using Sabre GDS.
  • Conduct quality checks on work, either personally or for other team members, before finalization.
Requirements

To be successful in this role, you will need:

  • Excellent communication skills in English – written and spoken.
  • Ability to adapt communication to different countries/cultures.
  • Numerate/experience with spreadsheets - ability to complete calculations and translate time across time zones.
  • Experience with different proprietary web applications and MS Office Suite.
  • Sabre GDS experience (native/command driven).
  • Good general geographic knowledge.
Competencies

You will possess the following competencies:

  • Multitasking across multiple systems, processes, and markets during the course of a day.
  • Curious to ask questions, understand processes thoroughly, and learn more.
  • Resilient to change.
  • Persistent with tasks that may be difficult at first.
  • Attention to detail and pride in your work.
  • Sense of urgency with time-sensitive tasks.
  • Interest in the world around us.
  • Resourceful – use the resources available to work effectively and independently.
  • Autonomous – ability to make reasoned decisions when an answer or support is not immediately available.
  • Problem solving.
  • Calm under pressure/ability to deal with emergency situations.
Prior Experience

Previous experience in:

  • Customer service.
  • Contact Centre or Processing Centre.
  • Dealing with high-net-worth customers, who have English as their first language.
  • Travel industry and/or luxury brand preferred, specifically experience with flights booking / global distribution systems such as Sabre.
Performance Measurement

Performance will be measured by:

  • Attendance.
  • Punctuality/Adherence.
  • Tasks actioned e.g. calls taken, emails responded to, tickets issued/re-issued, refunds processed, problems solved.
  • Quality/Accuracy.
  • Customer satisfaction.
  • Compliance.


  • Pasig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    At Manpower Core Group Inc., we are seeking a highly skilled and experienced Travel Industry Specialist to join our team. This is a dynamic role that requires strong communication and organizational skills, with the ability to work effectively in a fast-paced environment.The successful candidate will have a minimum of 2 years experience working in the travel...


  • Pasig, National Capital Region, Philippines Neksjob Full time

    About the Role:We are seeking a skilled Travel Operations Specialist to join our team at Neksjob. As a Travel Operations Specialist, you will be responsible for providing exceptional customer service to our clients. Your day-to-day tasks will include answering incoming calls, resolving customer inquiries, and ensuring that customer requests are handled in a...


  • Pasig, National Capital Region, Philippines MAXIMUM SOLUTIONS CORPORATION Full time

    MAXIMUM SOLUTIONS CORPORATION is seeking a skilled Industrial Operations Specialist to join our team. In this role, you will be responsible for operating and maintaining the wheat silo and screensroom systems.About the RoleThis is an exciting opportunity for a motivated individual with experience in industrial operations to take on new challenges and...


  • Pasig, National Capital Region, Philippines Gratitude Philippines Full time

    Job Title: Travel Industry ProfessionalAbout Gratitude Philippines:Gratitude Philippines is a leading airline industry and travel agency that prides itself on its commitment to exceptional customer service. With a team of experienced professionals, we strive to provide the best possible experience for our clients.Salary: PHP 25,000 - PHP 35,000 per monthJob...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc Full time

    Job Summary:We are seeking a skilled Warehouse Operations Specialist to join our team at Multistyle Specialist Inc. As a key member of our warehouse operations team, you will be responsible for managing daily warehouse activities, ensuring accuracy in all aspects of warehouse operations, and maintaining a clean, organized, and safe working environment.Key...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc Full time

    About the RoleAt Multistyle Specialist Inc, we are seeking an experienced Logistics Operations Specialist to join our team.Job DescriptionWe are looking for a skilled professional who can plan and optimize warehouse and distribution center operations for maximum efficiency and capacity. The successful candidate will be responsible for coordinating...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc Full time

    About UsMultistyle Specialist Inc is a dynamic organization that prides itself on efficiency and quality in its operations.Job DescriptionWe are seeking an experienced Logistics Operations Specialist to join our team. As a key member of our logistics department, you will play a crucial role in ensuring the smooth operation of our warehouse and distribution...


  • Pasig, National Capital Region, Philippines Neksjob Full time

    Nexjob is seeking a skilled and knowledgeable Travel Industry Expert to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients.About the RoleThis role involves answering incoming calls from customers, resolving their inquiries and requests in a timely and professional manner. You...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc Full time

    We are seeking a highly skilled Warehouseman to join our team at Multistyle Specialist Inc. As a key member of our operations team, you will be responsible for managing daily warehouse activities, ensuring accuracy and efficiency in all aspects of our logistics operations.About the RoleThis is a challenging and rewarding opportunity for a detail-oriented...


  • Pasig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    We are seeking a skilled Travel Booking Specialist to join our team at Manpower Core Group Inc. in Ortigas. As a key member of our reservations administration team, you will be responsible for processing travel bookings and providing exceptional customer service.**Job Description:**Process travel bookings and transactions on proprietary systemsRespond to...


  • Pasig, National Capital Region, Philippines Neksjob Full time

    Company OverviewNeksjob is a dynamic organization committed to delivering exceptional service in the travel industry.


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc Full time

    Job DescriptionWe are seeking an experienced Logistics Operations Coordinator to join our team at Multistyle Specialist Inc. As a key member of our logistics department, you will be responsible for managing daily warehouse operations, ensuring accuracy in all aspects of warehouse activities, and maintaining a clean, organized, and safe working...


  • Pasig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Travel Operations Coordinator to join our team at Manpower Core Group Inc. in Pasig city, Ortigas area.


  • Pasig, National Capital Region, Philippines Gratitude Philippines Full time

    We are looking for a skilled Customer Service Representative to join our team at Gratitude Philippines. As a representative, you will play a key role in ensuring exceptional customer experiences and resolving issues efficiently.The successful candidate will have excellent communication skills, be able to work independently with minimal supervision, and...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc Full time

    Logistic Driver Role SummaryWe are seeking a skilled Logistic Driver to join Multistyle Specialist Inc and contribute to our warehouse and distribution operations.Main Responsibilities:Plan warehouse layouts and distribution centre operations for maximum efficiency and capacity.Organise transportation activities, including storage and management of goods,...


  • Pasig, National Capital Region, Philippines Neks Job Philippines Full time

    Neks Job Philippines is seeking a highly skilled Customer Service Representative to join our team. With a competitive salary of up to 30.7k, this role offers exciting performance bonuses and account-specific allowances.About the RoleThis is a fantastic opportunity for individuals with experience in the travel industry, particularly those with expertise in...


  • Pasig, National Capital Region, Philippines Collins International Trading Corporation Full time

    **Company Overview**Collins International Trading Corporation is a dynamic and growth-oriented organization seeking an experienced Logistics Operations Specialist. This role is crucial in ensuring the smooth transportation of company staff and materials to and from specified locations.**Salary:** $60,000 - $80,000 per annum (estimated salary based on...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc. Full time

    Multistyle Specialist Inc. is seeking an experienced Inventory Control Specialist to join our team.This is a challenging role that requires strong organizational and problem-solving skills, as well as attention to detail and ability to work independently in a fast-paced environment.The successful candidate will be responsible for ensuring the accuracy and...

  • Operations Specialist

    1 month ago


    Pasig, National Capital Region, Philippines World Networking Services Inc. Full time

    Operations Specialist Job DescriptionWe are seeking a skilled Operations Specialist to join our team at World Networking Services Inc.Key Responsibilities:Assist in the development and implementation of logistical processes.Provide training and support to team members on logistics and supply chain management.Collaborate with cross-functional teams to ensure...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc Full time

    Job Summary:At Multistyle Specialist Inc, we are seeking a skilled Accounts Payable (AP) Specialist with experience in SAP to support our finance team. The ideal candidate will have a background in managing AP functions in the construction industry, handling high volumes of vendor and subcontractor invoices, and ensuring accurate, timely payments....