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Customer Payment Resolution Expert

3 weeks ago

Manila, National Capital Region, Philippines DOXA Talent Full time

Role Overview:

The Customer Payment Resolution Expert will be responsible for resolving customer payment disputes and ensuring timely payment resolutions. The ideal candidate will have excellent communication skills, a strong sense of empathy, and a drive to achieve results.

This is a full-time remote position with a competitive compensation package. The Customer Payment Resolution Expert will work closely with the finance team to track payment progress and resolve any discrepancies.

Key Responsibilities:

  • Contact customers via phone, email, and other communication channels to collect outstanding payments
  • Negotiate payment plans and settlements that align with company policies
  • Maintain accurate records of customer interactions and payment statuses in the database
  • Collaborate with the finance team to track payment progress and resolve any discrepancies
  • Provide exceptional customer service, handling all interactions with professionalism and respect
  • Follow up with customers on past-due accounts and escalate issues as needed
  • Meet or exceed monthly collection targets and contribute to team goals