Contracts Management Specialist

5 days ago


Taguig, National Capital Region, Philippines Canon New Zealand Full time
Job Summary

The Contracts Management Coordinator plays a pivotal role in the service/lease contract life cycle at Canon New Zealand. This position ensures accurate and timely invoicing of revenue, aligns with sales channels, and delivers a consistent and positive customer experience throughout the contract duration.

Duties and Responsibilities
  • Achieve agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to support team objectives.
  • Maintain and bill customers accurately and on time.
  • Ensure the accuracy of customer data for precise billing and management reporting.
  • Collaborate with key stakeholders to guarantee contracts are created and administered correctly.
  • Create Service and Lease contracts manually in Oracle as required.
  • Validate and activate new customer contracts/approve lease contracts by verifying and authorizing orders within agreed SLA timelines.
  • Promptly and accurately terminate machines to ensure final billing accuracy, management reporting, and termination suspense account management.
  • Manage lease data by completing rollovers, terminations, and renewals accurately.
  • Respond to and resolve all customer inquiries and issues within specified SLA timeframes.
  • Collaborate with Accounts Receivable to resolve disputes.
Qualifications and Skills
  • Expertise in product, solutions, and contracts knowledge to comprehend implications for service/lease revenue and customer satisfaction.
  • Previous industry experience in customer-centric roles, accurate data entry, and strong analytical skills.
  • Bachelor's Degree holder in any business-related discipline.
  • Strong communication skills to understand internal and external customer concerns and exceed customer expectations.
  • Proactive and problem-solving skills.
  • Excellent organization and planning skills.
  • Attention to detail and quality consciousness.
  • Able to interpret, manipulate, and utilize different forms of complex data.


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