Learning Experience Strategist
3 days ago
About TaskUs: A Leading Provider of Digital Services
We are a fast-growing technology company that offers outsourced digital services and next-generation customer experience to top-tier clients. Our team is passionate about representing, protecting, and growing our clients' brands in the ever-changing digital landscape.
Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
As an Instructional Designer at TaskUs, you will provide thought leadership in the application of instructional design strategies and methodologies to deliver learner-centered training solutions across all levels in the organization. You will work closely with cross-functional teams to identify learning needs, develop training programs, and evaluate their effectiveness.
- Implementations, Project Management, Client Services, Consultancy, and Product-Specifics Training for new campaign/LOB launches.
- Operations Management, Quality, and PST to address performance gaps in production.
- Organizational Development (OD) for continuing education and skills enhancement.
- Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates).
The success of the LX Designer will be measured through implementing training programs that reflect a learner-centered teaching philosophy, addressing identified learning/performance gaps, improving training absorption and retention, hitting defined KPI targets/goals, and adhering to agreed timelines.
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