Data Driven Strategist
3 days ago
About LeadAdvisors
As a forward-thinking company, we're dedicated to using data-driven insights to propel business growth and enhance customer satisfaction. We're seeking a skilled Data Analyst to join our team and help us achieve this goal.
This key role involves:
- Data Collection and Analysis: Gather, analyze, and interpret large datasets to inform business decisions.
- Performance Monitoring: Develop and maintain comprehensive reports and dashboards to track key performance indicators (KPIs) and performance trends.
- Process Enhancement: Collaborate with stakeholders to identify areas of improvement and implement process changes.
- Cause Identification: Conduct thorough analysis to identify causes of performance issues.
- Stakeholder Engagement: Effectively communicate findings to stakeholders and work collaboratively to drive business outcomes.
Essential Qualifications
- Strong Analytical Skills: Possess strong analytical and problem-solving skills, with the ability to interpret complex data.
- Technical Expertise: Proficiency in data analysis tools such as Excel, SQL, Python, or BI tools (Tableau, Power BI).
- Call Center Background: Experience working with call center metrics and reporting.
- Effective Communication: Excellent communication skills for presenting findings to stakeholders.
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