IT Infrastructure Support Specialist

1 day ago

Cabuyao, Calabarzon, Philippines beBeeInfrastructure Full time ₱500,000 - ₱1,000,000
Job Title: IT Infrastructure Support Specialist

Overview:

The IT Infrastructure Support Specialist will be responsible for providing technical assistance and support to end users within our organization. This role requires a detail-oriented individual with strong problem-solving skills and the ability to work collaboratively in a team environment.

Key Responsibilities:

  • Manage tasks within Microsoft 365 Admin Center and Azure AD, including user account creation, modification, and deletion, group management, security configurations, and access controls.
  • Provide technical support and troubleshooting for end users' hardware and software issues.
  • Respond promptly to user inquiries, diagnose, and resolve technical problems efficiently.
  • Assist users with requests related to software installations, updates, and configuration settings.
  • Collaborate with cross-functional teams to implement and maintain IT infrastructure.
  • Perform regular system maintenance, including monitoring and optimization of system performance, security patches, and software updates.
  • Create and maintain accurate documentation of IT procedures, user guides, and knowledge base articles.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • Proven experience as an IT Support Specialist or similar role, with a focus on Microsoft 365 and Azure AD administration.
  • Strong knowledge of Microsoft 365 applications, such as Exchange Online, SharePoint, Teams, and OneDrive.
  • Familiarity with Azure AD, including user management, security groups, conditional access, and single sign-on configurations.
  • Proficiency in Windows and macOS operating systems, hardware troubleshooting, and software installation and configuration.

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