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Senior Account Management Executive

2 weeks ago

Manila, National Capital Region, Philippines Aumtrend Full time

Job Description:

Company Overview

Aumtrend is a global company with operations in the Philippines, providing human resources solutions to various clients.

We are seeking a Senior Account Management Executive to join our team, responsible for managing a portfolio of clients and ensuring their needs are met.

The ideal candidate will have experience in client-facing roles, with a strong background in account management and leadership skills.

Responsibilities
  1. Develop and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
  2. Manage a team of account managers and senior team leaders, providing guidance and support to achieve business objectives.
  3. Oversee the resolution of client concerns and escalate issues when necessary.
  4. Collaborate with cross-functional teams to improve processes and enhance client experiences.
Requirements

The successful candidate will have:

  • At least 3-5 years of experience in a similar role, preferably with a BPO background.
  • Strong communication and leadership skills, with the ability to handle professional conversations with US stakeholders, Directors, and CFOs.
  • Experience working directly with US stakeholders, with a clear understanding of their expectations and requirements.
  • A proactive and self-starter mentality, with a willingness to take on new challenges and responsibilities.