Business Operations Director

5 days ago


Iloilo City, Western Visayas, Philippines Course Full time

Company Overview

We are a leading provider of outsourcing services, specializing in customer experience and trust & safety solutions. With over 20 years of experience in the BPO industry, we deliver services in over 35 languages from 14 operational hubs worldwide.

Salary and Benefits

  • A competitive salary package and meal vouchers
  • A private medical insurance
  • Learning programs for your development
  • Wellness activities for your wellbeing

Job Description

As an Operations Manager, you will be responsible for overseeing daily operations, implementing operational frameworks, ensuring compliance, collaborating with stakeholders, planning and coordinating activities, monitoring progress, and identifying and mitigating risks.

Responsibilities

  1. Manage Daily Operations: Oversee schedule changes, address unplanned absences, and ensure optimal work assignments to maintain performance standards.
  2. Implement Operational Frameworks: Execute account operational plans, capacity planning, and operating hours as agreed with the Project Manager.
  3. Ensure Compliance: Disseminate process-related information to the team, ensuring adherence to both Conectys and Client processes and policies.
  4. Collaborate with Stakeholders: Work with stakeholders and support departments to ensure team-level compliance with company policies and legal requirements.
  5. Plan and Coordinate Activities: Organize activities for yourself and your team, considering individual needs and responsibilities, while aligning with the overall action plan.
  6. Monitor Progress: Regularly track progress towards objectives, and prepare reports for clients and superiors in line with contract data and Conectys standards.
  7. Identify and Mitigate Risks: Detect weaknesses, risks, and problems, and develop and implement prevention and recovery strategies.


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