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Customer Success Manager

1 week ago

Manila, National Capital Region, Philippines Payjoy Full time

About PayJoy

We are a financial services provider dedicated to helping emerging markets achieve financial stability. Our technology and AI-driven solutions enable us to offer low-cost lending and qualify the most customers.

This role is key in supporting our business growth, ensuring efficient operation of our systems, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Manage databases, identify potential risks, and optimize processes.
  • Communicate effectively with partners, ensuring timely updates on issues affecting their operations and sales.
  • Streamline the merchant onboarding process, ensuring accuracy and compliance.
  • Provide weekly reports and recommendations for improving the merchant experience.