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Utility Billing Expert

2 weeks ago

Manila, National Capital Region, Philippines Tyler Technologies Full time
Role Summary

This is an entry-level position with a lot of room for career growth. We are seeking a Utility Billing Expert to join our team and provide basic-level software support for Tyler clients in the use, functionality, and understanding of our utility billing and citizen services products.

Key Accountabilities
  • Support representatives assist municipalities nationwide in the operation and understanding of our ERP Pro software.
  • Provide consultative support to our clients, helping them to identify and resolve technical issues related to our utility billing and citizen services products.
  • Analyze data reports, forms, and web technologies commensurate with your level of training and understanding.
  • Determine whether to resolve issues personally or refer to a more experienced team member.

Requirements:

  1. Bachelor's degree in a related field or equivalent experience.
  2. Excellent interpersonal skills.
  3. Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
  4. Strong organizational skills.
  5. Effective analytical ability, particularly in a technical environment.
  6. Excellent written and verbal communication skills.
  7. Knowledgeable with Microsoft Office.
  8. Willingness to come into the office a minimum of 2 times a week.
  9. Ability to work between the hours of 8 pm to 9 am PHST shift.