Process Enhancement Lead

6 days ago


Pasig, National Capital Region, Philippines Humanly (humanly) Full time
Process Enhancement Lead

About Humanly:

Humanly is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands.

The company takes pride in its inclusive environment and positive impact on the community. It actively encourages internal mobility and professional growth at all stages of an employee's career.

Job Description:

The Process Enhancement Lead leads a team responsible for process improvement and escalation procedures, ensuring the highest level of quality and efficiency.

This role involves mentoring and guiding Quality Analysts in analyzing and resolving client issues and concerns.

  1. Mentor, guide, and help develop a career path for Quality Analysts;
  2. Implement, oversee, and enforce escalation channels in accordance with mutually agreed-upon procedures;
  3. Lead a high-performing team to build problem-solving, critical thinking, analytical, and technical skills;
  4. Establish ambitious but realistic team goals;
  5. Work with direct reports on plans for executing and measuring progress and sharing results;
  6. Identify actionable insights, offer recommendations, and shape team's strategy.
Requirements:
  • At least 2 years of relevant people management experience within or beyond the BPO space;
  • Ability to think strategically and solve problems through creative means;
  • Background in providing constructive feedback and implementing corrective action plans;
  • High-level understanding of customer confidentiality standards;
  • Passion for developing the skills and know-how of team members;
  • Experience in mediation and conflict resolution techniques.


  • Pasig, National Capital Region, Philippines Unilever Full time

    Job Summary">The Process Enhancement Manager will be responsible for creating proactive action plans to drive continuous improvement in operations.">Key Responsibilities">Analyze operational data to identify areas for improvement.Develop and implement process enhancements to improve efficiency.Liaise with stakeholders to review and update processes.Implement...


  • Pasig, National Capital Region, Philippines Jollibee Group Full time

    About the JobWe are seeking an experienced Procurement Process Enhancement Expert to join our team at the Jollibee Group. The successful candidate will be responsible for enhancing procurement processes, ensuring compliance, and implementing process improvements that drive business value.Key ResponsibilitiesThe Procurement Process Enhancement Expert will be...


  • Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time

    We are seeking a highly skilled Financial Operations Specialist to join our team.The successful candidate will be responsible for:Developing and implementing process improvements.Collaborating with stakeholders to achieve process transformation goals.Maintaining data quality and integrity.Requirements:Bachelor's degree in a relevant field.Proven experience...


  • Pasig, National Capital Region, Philippines StraightArrow-Creative Process Outsourcing Full time

    Are you a detail-oriented individual with excellent communication skills? Do you have experience in creative process coordination? If so, we want to hear from you! At StraightArrow Corporation, we are seeking a highly skilled Creative Process Coordinator to join our team.Key Responsibilities:Coordinate and manage the flow of creative projects from start to...


  • Pasig, National Capital Region, Philippines SAP SE Full time

    Role SummaryThe Senior Finance Specialist is accountable for delivering outcome of assigned projects or areas of responsibility. This position requires strong leadership skills, including team lead or supervisory responsibilities.Key Accountabilities:Work on large, complex activities, using demonstrated creativity and expertise and applying specialist...


  • Pasig, National Capital Region, Philippines Orica Full time

    Job DescriptionOrica is a leading provider of mining and civil blasting solutions. We are seeking a compliance and efficiency expert to join our global supply chain team. In this role, you will be responsible for managing Orica's risk and license to operate by establishing and maintaining a comprehensive global process and data governance framework across...


  • Pasig, National Capital Region, Philippines Momeasy Full time

    We are seeking a highly skilled Revenue Growth and Sales Enhancement Manager to join our team at Momeasy.Job DescriptionThe ideal candidate will have a strong background in sales and a proven track record of success in driving revenue growth.In this role, you will be responsible for identifying and targeting potential leads, building relationships with...


  • Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time

    Job OverviewThe Process Improvement Officer (Access Point/Service/Channels) is a critical role that drives business growth and operational excellence. This role requires a unique blend of analytical, communication, and project management skills.Key ResponsibilitiesBusiness Analysis• Analyzes business operations and identifies opportunities for...

  • Process Manager

    4 weeks ago


    Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    Be part of our experts at OBP We're hiring a Process Manager with Lean Six Sigma expertise to enhance workflows, boost efficiency, and drive success If you're a problem-solver with a passion for optimizing operations, join us to make a real impact.Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what...


  • Pasig, National Capital Region, Philippines Support Services Group Full time

    Junior Operations Manager Job SummaryWe are seeking a dynamic and motivated Junior Operations Manager to join our growing team at Support Services Group. As a Junior Operations Manager, you will be responsible for assisting in the development and implementation of operational strategies to drive business growth and improvement.You will assist in planning,...


  • Pasig, National Capital Region, Philippines VISAYA KPO Full time

    At Visaya KPO, we are seeking a highly skilled Business Process Strategist to lead our efforts in process improvement and operational efficiency. As a key member of our team, you will be responsible for designing and implementing process improvements that drive business value and enhance customer satisfaction.The ideal candidate will have a strong background...


  • Pasig, National Capital Region, Philippines VISAYA KPO Full time

    Visaya KPO is committed to excellence in everything we do. As a leading provider of business process outsourcing services, we strive to deliver exceptional results for our clients while fostering a positive and inclusive work environment for our employees.We are currently seeking a highly motivated and experienced Process Excellence Manager to join our team....


  • Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    BenefitsHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesLead and manage organization-wide projects to enhance operational efficiency by streamlining processes, leveraging automation, and eliminating inefficiencies...


  • Pasig, National Capital Region, Philippines Jollibee Group Full time

    Responsibilities:Implementation and Training: Develop and deliver training programs for internal and external stakeholders on the use of procurement technology tools, support the implementation of procurement technology solutions (new or enhancements).System Administration and Maintenance: Oversee system configurations, updates, and troubleshooting to ensure...


  • Pasig, National Capital Region, Philippines Jollibee Group Full time

    Job DescriptionThis Process Improvement Manager role is responsible for integrating and/or developing required processes that deliver effective systems in store management. The ideal candidate will provide innovative solutions by adapting new and better technology to achieve higher levels of systems excellence, store efficiency, and new store models.Main...

  • Process Manager

    2 weeks ago


    Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    Be part of our experts at OBP We're hiring a Process Manager with Lean Six Sigma expertise to enhance workflows, boost efficiency, and drive success If you're a problem-solver with a passion for optimizing operations, join us to make a real impact. Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for...


  • Pasig, National Capital Region, Philippines TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • Pasig, National Capital Region, Philippines San Miguel Foods Full time

    At San Miguel Foods, we are seeking a highly skilled Product Innovation and Quality Enhancement Specialist to join our team.About the Role:The successful candidate will be responsible for developing new flour and flour-based products through research and testing of ingredients, packaging materials, and processes.Main Responsibilities:Evaluate new and...


  • Pasig, National Capital Region, Philippines StraightArrow-Creative Process Outsourcing Full time

    Job DescriptionThis role involves leading client success, driving business growth, and managing a team of talented professionals.The successful candidate will have a strong background in marketing, excellent communication skills, and the ability to work effectively with cross-functional teams.Key QualificationsBachelor's degree in business marketing,...


  • Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

    Datamatics Careers- Philippines is looking for a talented Business Process Optimization Lead to join our team. The successful candidate will have a strong background in process optimization and improvement.The ideal candidate will be able to analyze business processes and identify areas for improvement. Previous experience in related fields is essential.Key...