Operations Manager
1 week ago
Manpower Core Group Inc. is seeking a seasoned Operations Manager to lead our Healthcare Business Process Outsourcing (BPO) team. This key role will be responsible for the overall management of operations, ensuring safe and efficient delivery of services.
About the RoleWe are looking for an experienced leader with a strong background in healthcare operations, leadership, and management. The successful candidate will have a proven track record of driving productivity, quality control, and safety measures in a fast-paced environment.
This position requires excellent communication, presentation, and interpersonal skills, as well as the ability to work effectively in a team environment. The ideal candidate will be able to motivate and inspire a team of up to 100 FTEs to achieve exceptional performance.
Main Responsibilities- Manage overall operations and ensure effective and successful delivery of services.
- Develop and implement operational procedures, systems, and principles to enhance information flow and management, business processes, and reporting.
- Serve as a company representative on regulatory and mandatory issues.
The Operations Manager will also be responsible for supervising employees, including interviewing, selection, hiring, training, and evaluating their performance. They will also contribute to strategic plans and reviews, prepare action plans, and implement production, productivity, quality, and customer-service standards.
Required Skills and Qualifications- 8+ years of related experience or equivalent combination of education and experience required.
- Bachelor's degree in nursing (BSN) from an accredited college or university or equivalent work experience preferred.
- Certification in case management, pharmacy, rehabilitation nursing, or a related specialty highly preferred.
- Proficiency in Microsoft Office products, including Project, Word, Excel, PowerPoint, Visio, and SharePoint.
- Knowledge of behavioral health, medical bill coding, case management practice, URAC standards, utilization review, pharmaceuticals to treat pain, pain management process, drug rehabilitation, state workers' compensation guidelines, periods of disability, and treatment needed preferred.
- Excellent oral and written communication, including presentation skills.
- Leadership/management/motivational skills, as well as analytic and organizational skills.
- Ability to work in a team environment and meet or exceed Performance Competencies.
- Previous experience managing a team size of up to 100 FTEs.
Estimated Salary: $85,000 - $110,000 per year.
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