
Strategic Project Leader
2 days ago
Are you a strategic and results-driven Project Manager looking to drive business outcomes in a dynamic and fast-paced environment? We are seeking an experienced professional to lead initiatives that align with our organization's goals, leveraging expertise in Agile project methodologies, customer care processes, and cross-functional collaboration.
As a key member of our team, you will be responsible for managing the end-to-end execution of projects, ensuring timely delivery and alignment with business objectives. Your expertise will enable you to capture detailed requirements, translate them into actionable user stories, and facilitate Agile practices such as sprint planning, daily stand-ups, reviews, and retrospectives.
Key Responsibilities- Lead Project Execution: Manage the end-to-end execution of Customer Care projects, ensuring alignment with business goals and timely delivery.
- Translate Requirements into Deliverables: Serve as a bridge between business users and cross-functional partners by capturing detailed requirements and translating them into standardized documentation and actionable user stories.
- Document and Improve Processes: Collaborate with subject matter experts and stakeholders to document business processes, identify gaps, and propose effective solutions.
- Facilitate Agile Practices: Lead project teams using Agile methodologies, including managing Kanban or Scrum boards and facilitating ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives.
- Present Project Updates: Deliver project updates and product demonstrations to stakeholders as needed to maintain transparency and alignment.
- Agile Methodologies: Proven experience with Agile frameworks including SCRUM, Kanban, and Sprint-based delivery.
- Requirements Gathering: Demonstrated ability to gather, document, and translate business requirements into actionable deliverables.
- System Knowledge: Familiarity with system integrations, user acceptance testing (UAT), change management, and business process mapping.
- Tool Proficiency: Proficiency in tools such as SQL, Excel, Visio, Jira, or similar project and collaboration platforms.
- Competitive leave entitlement
- Medical and optical reimbursement
- For remote or hybrid positions, you must have a dedicated workspace that is free from distractions and ensures privacy.
- Occasional travel may be required for training and team events.
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