Fire Alarm Operations Leader

2 days ago

Caloocan City, National Capital Region, Philippines beBeeFireAlarmManager Full time ₱800,000 - ₱1,300,000

We are seeking a highly organized Fire Alarm Service Manager to lead our service department. This role is responsible for managing service operations, coordinating technicians, and ensuring prompt responses to customer inquiries.

The ideal candidate will have strong problem-solving skills, experience in fire alarm systems, and the ability to diagnose issues remotely to determine the best course of action.

Responsibilities:
  • Answer the service number and assist customers with fire alarm-related inquiries
  • Respond to off-hours answering service calls, ensuring emergency service needs are met
  • Schedule service calls based on priority and availability
  • Coordinate and schedule technicians, ensuring efficient deployment of resources
  • Respond to customer emails regarding service requests, inquiries, and follow-ups
  • Provide customers with timely notifications and updates on service status
  • Assess fire alarm system issues remotely, determining whether a technician needs to be dispatched
  • Maintain detailed service records and ensure compliance with industry standards
Qualifications:
  • Proven experience in fire alarm systems and troubleshooting technical issues
  • Strong organizational and problem-solving skills with the ability to manage multiple tasks
  • Excellent communication skills, both verbal and written
  • Ability to diagnose issues remotely and provide appropriate solutions
  • Experience in coordinating technicians and managing service schedules
  • Familiarity with fire alarm industry regulations and compliance standards
  • Knowledge of service management tools or scheduling software is a plus
Benefits:

This role offers a challenging and rewarding career opportunity for a motivated and experienced professional.

Requirements:

To succeed in this role, you must have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

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