Fire Alarm System Technical Specialist
2 days ago
The ideal candidate will oversee the Service Department, ensuring seamless communication with customers, efficient scheduling, and effective coordination of technicians.
- Answer and manage incoming service calls to provide timely support.
- Respond promptly to off-hours inquiries and address customer concerns effectively.
- Schedule appointments and dispatch technicians in a professional manner.
- Communicate clearly with customers via email and phone, addressing their needs and concerns.
- Provide regular updates and notifications to ensure transparency and satisfaction.
- Assess fire alarm system issues remotely and determine the most appropriate course of action.
- Make informed decisions regarding technician dispatch or troubleshooting guidance.
To be successful in this role, you must have:
- A minimum of one year of hands-on experience with fire alarm systems.
- Strong technical expertise in fire alarm systems to diagnose issues accurately and plan effective resolutions.
- Excellent communication and problem-solving skills to interact with customers and colleagues effectively.
- Ability to work independently and collaboratively as part of a team.
- Experience using scheduling and service management software to optimize operations.
The Fire Alarm System Expert is responsible for:
- Coordinating service calls and scheduling appointments efficiently.
- Providing exceptional customer service and support.
- Communicating effectively with customers and colleagues.
- Managing fire alarm system issues remotely and making informed decisions.
This role offers the opportunity to work in a fast-paced environment, develop technical expertise, and build strong relationships with customers and colleagues.
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