Senior Fire Alarm Operations Manager
2 days ago
We are seeking an experienced and highly organized Fire Alarm Service Manager to lead our service department. This role is responsible for managing service operations, coordinating technicians, and ensuring prompt responses to customer inquiries.
Key Responsibilities:- Answer the service number and assist customers with fire alarm-related inquiries
- Respond to off-hours answering service calls, ensuring emergency service needs are met
- Schedule service calls based on priority and availability
- Coordinate and schedule technicians, ensuring efficient deployment of resources
- Respond to customer emails regarding service requests, inquiries, and follow-ups
- Provide customers with timely notifications and updates on service status
- Assess fire alarm system issues remotely, determining whether a technician needs to be dispatched
- Make informed decisions on which technician to schedule based on the complexity of the issue
- Maintain detailed service records and ensure compliance with industry standards
To be successful in this role, you should possess strong problem-solving skills, experience in fire alarm systems, and the ability to diagnose issues remotely to determine the best course of action.
BenefitsThis is an excellent opportunity to work in a dynamic environment and contribute to the success of our team. You will have the chance to develop your skills and knowledge, work with a talented group of professionals, and enjoy a competitive compensation package.
Working EnvironmentAs a Fire Alarm Service Manager, you will be working in a fast-paced environment with a focus on delivering exceptional customer service. You will be part of a team that values collaboration, innovation, and continuous improvement.
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