Current jobs related to Senior Customer Service Quality Manager - Taguig, National Capital Region - Neksjob Philippines
-
Customer Service Quality Manager
4 days ago
Taguig, National Capital Region, Philippines Cobden & Carter International Full timeAbout the PositionThe Quality Assurance Specialist position at Cobden & Carter International is a key role within our HR Shared Services team. The successful candidate will be responsible for ensuring the quality of our customer service interactions and driving continuous improvement within the team.Key Responsibilities:Quality Monitoring: Review and assess...
-
Customer Service Manager
3 weeks ago
Taguig, National Capital Region, Philippines Best Reliable Resources Full timeOn-site - Taguig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionOversee daily customer service operations.Manage a team of customer service representatives.Develop and implement customer service policies and procedures.Analyze customer feedback to improve service quality.Train and mentor staff to enhance performance.Ensure customer satisfaction and...
-
Customer Service Manager
4 weeks ago
Taguig, National Capital Region, Philippines Visage Executive Search Full timeBackground in finance or banking is preferredJob Summary: The Customer Service Manager oversees customer interactions in a corporate banking setting, leading a team to ensure exceptional service delivery and operational efficiency. Responsibilities:Manage customer service operations, including contact center management, quality assurance, and training....
-
Customer Service Manager
6 days ago
Taguig, National Capital Region, Philippines Visage Executive Search Full timeBackground in finance or banking is preferredJob Summary: The Customer Service Manager oversees customer interactions in a corporate banking setting, leading a team to ensure exceptional service delivery and operational efficiency. Responsibilities:Manage customer service operations, including contact center management, quality assurance, and training....
-
Customer Service Manager
4 weeks ago
Taguig, National Capital Region, Philippines Visage Executive Search Full timeResponsibilities:Manage customer service operations, including contact center management, quality assurance, and training. Improve service quality by analyzing processes, setting standards, and implementing strategic changes. Provide technical support to enhance operational performance and resolve customer issues promptly. Foster customer loyalty through...
-
Taguig, National Capital Region, Philippines Brixio Full timeQuality Assurance and Customer Service SpecialistBrixio Taguig, National Capital Region, PhilippinesWe are seeking a Quality Assurance and Customer Service specialist who will play a crucial role in maintaining product and service excellence, while delivering exceptional customer service.Main Responsibilities:Conducting regular quality checks and audits to...
-
Senior Quality Assurance Operations Manager
6 days ago
Taguig, National Capital Region, Philippines Neksjob Full timeJob Overview:Neksjob is seeking a Senior Quality Assurance Operations Manager to oversee the quality of customer interactions across multiple channels.This role involves monitoring and evaluating quality metrics, documenting performance issues, and providing actionable feedback to team members.The ideal candidate will have advanced knowledge in quality...
-
Senior Operations Manager
2 days ago
Taguig, National Capital Region, Philippines Transcosmos Full timeJob OverviewThis Senior Team Lead role is an excellent opportunity for experienced professionals to lead and manage a team of agents, driving productivity, quality, and customer satisfaction. As a senior leader, you will be responsible for ensuring the team meets or exceeds service and quality standards, managing performance to meet SLAs and KPIs, and...
-
Customer Service Operations Manager
5 days ago
Taguig, National Capital Region, Philippines Best Reliable Resources Full timeAt Best Reliable Resources, we are seeking a highly skilled Customer Service Operations Manager to oversee our daily customer service operations.This role involves managing a team of customer service representatives, developing and implementing customer service policies and procedures, analyzing customer feedback to improve service quality, training and...
-
Service Quality Manager
6 days ago
Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions Full timeHGS Offshore Staffing Solutions is looking for a Customer Service Liaison to help us deliver exceptional customer experiences. In this role, you will play a crucial part in ensuring our customers receive top-notch support, resolving issues promptly, and continuously improving our services.About the Role:You will be responsible for evaluating operational...
-
Customer Experience Manager
6 days ago
Taguig, National Capital Region, Philippines Bill Gosling Outsourcing - Philippines Full timeJob DescriptionWe are seeking a skilled Customer Experience Manager to join our team at Bill Gosling Outsourcing - Philippines. As a key member of our organization, you will play a crucial role in ensuring that our customers receive the highest level of service.Your primary responsibility will be to assess the quality of our associates' interactions with...
-
Senior Quality Assurance Manager
6 days ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeNeksjob Corporation is looking for a seasoned Senior Quality Assurance Manager to lead our quality assurance efforts. In this role, you will be responsible for overseeing daily operations within the quality assurance team and coordinating short- to medium-term activities.About the Role:This is an onsite position that requires a shifting schedule.The...
-
Senior Quality Assurance Manager
1 week ago
Taguig, National Capital Region, Philippines HawodTech Solutions Full timeServing as the Senior Quality Assurance Manager at HawodTech Solutions, you will lead a team of skilled professionals to ensure the highest quality standards are met. This role involves overseeing the entire testing process, from planning to implementation, and collaborating with cross-functional teams to deliver results-driven solutions.Key responsibilities...
-
Service Manager
23 hours ago
Taguig, National Capital Region, Philippines Citigroup Full timeAt Citigroup, we are seeking a highly skilled Service Manager to lead our Customer Service team. In this role, you will be responsible for evaluating and managing performance, ensuring each team meets quality standards and productivity expectations.Key Responsibilities:Evaluate team performance and make recommendations for promotions, terminations, hiring,...
-
Senior Quality Assurance Specialist
6 days ago
Taguig, National Capital Region, Philippines Genpact Full timeJob DescriptionWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team. The successful candidate will be responsible for auditing and assessing the work of other quality analysts, focusing on identifying trends, enhancing accuracy, and driving continuous improvement in service delivery.This role requires a deep knowledge of...
-
Customer Service Specialist
3 weeks ago
Taguig, National Capital Region, Philippines Genpact Full timeGenpact Taguig, National Capital Region, PhilippinesCustomer Service SpecialistGenpact Taguig, National Capital Region, PhilippinesWe are inviting applications for the role of Management Trainee (Quality Analyst)– Trust & Safety - MandarinWe are seeking a skilled Senior Quality Analyst (Auditor) with a strong background in the BPO industry to join our...
-
Senior Service Management Lead
4 days ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc Full timeService Delivery Lead Position SummaryWe are seeking an accomplished Senior Service Management Lead to join our team at Hunter's Hub Inc. In this critical role, you will be responsible for overseeing the delivery of services to our clients, ensuring that they meet the highest standards of quality and efficiency. The ideal candidate will have a strong...
-
Senior Manager, Quality
2 weeks ago
Taguig, National Capital Region, Philippines The Coca-Cola Company Full timeThe Coca-Cola Company Senior Manager, Quality & Food Safety Auditor in Taguig City, PhilippinesPlease note: This is not a Remote role and will require the incumbent to be based in Taguig, Philippines and work a hybrid setup. This is an Individual Contributor role.We are looking for an experienced Quality and Food Safety professional to join our Technical...
-
Financial Services Quality Assurance Senior
2 days ago
Taguig, National Capital Region, Philippines Citigroup Full timeCitigroup is a global bank committed to supporting your growth and development. As a high-caliber professional, you'll have the opportunity to expand your skills in our team as a Financial Services Quality Assurance Senior. We're looking for someone with expertise in regulatory compliance roles within the banking or financial sectors.The Finance organization...
-
Taguig, National Capital Region, Philippines Brixio Full timeAdmin Specialist in Quality Control and Customer CareBrixio Taguig, National Capital Region, PhilippinesLocation: BGC (on-site)Work Schedule: Mon-Fri 9:00AM - 6:00PMDo you have a passion for quality control and customer care? We are seeking an Admin Specialist to ensure our products and services meet the highest standards and our customers are satisfied.Key...
Senior Customer Service Quality Manager
2 weeks ago
We are seeking a dedicated and results-driven Senior Customer Service Quality Manager to join our dynamic team at Neksjob Philippines. As a key member of our quality assurance team, you will play a critical role in ensuring the highest level of quality in customer interactions.
About the Role:
- Oversee the quality of customer interactions across multiple channels, ensuring accuracy and adherence to established quality standards.
- Develop and implement effective quality assurance strategies and procedures to drive improvement in customer satisfaction.
- Provide regular feedback and coaching to team members to enhance their performance and adherence to quality standards.
- Collaborate with cross-functional teams to develop and refine policies, processes, and standards related to quality assurance.
- Manage a team of Specialists and Support staff, ensuring their professional development and alignment with departmental goals.
- Identify areas for improvement and implement changes to drive continuous quality enhancement.
Key Requirements:
- Advanced degree in a relevant field (e.g., business administration, quality assurance).
- Minimum 5 years of experience in quality assurance, with a strong background in customer service.
- Proven track record of improving quality and driving customer satisfaction.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work onsite with a shifting schedule.
