Fintech Operations Management

6 days ago


Cebu City, Central Visayas, Philippines Wipro Full time

We are looking for an experienced Operations Manager to oversee the day-to-day operations of our customer service team in the Philippines. This includes managing complex banking/contact center/customer servicing operations processes, resolving outstanding issues, and communicating with Senior Management.

Key Responsibilities:

  • Ensuring timely updates/review of SOPs, Issue Logs.
  • Supervising Lead Analysts, Senior Analysts, and Analysts.
  • Contribute to process streamlining and improvement.

The ideal candidate will have experience in managing call center operations, preferably in the banking customer service sector. They should also be able to build and motivate teams, understand regulatory guidelines/laws applicable in the banking industry, and manage client escalations and relationships.

Required Skills:
  • Experience in managing call center operations; experience in banking customer service preferred.
  • 8 to 10 years of customer experience (non-FS) OR Fintech CX OR Intl. Banking CX.
  • Minimum 7 years of experience in banking contact center operations.

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