Fintech Operations Management
6 days ago
We are looking for an experienced Operations Manager to oversee the day-to-day operations of our customer service team in the Philippines. This includes managing complex banking/contact center/customer servicing operations processes, resolving outstanding issues, and communicating with Senior Management.
Key Responsibilities:
- Ensuring timely updates/review of SOPs, Issue Logs.
- Supervising Lead Analysts, Senior Analysts, and Analysts.
- Contribute to process streamlining and improvement.
The ideal candidate will have experience in managing call center operations, preferably in the banking customer service sector. They should also be able to build and motivate teams, understand regulatory guidelines/laws applicable in the banking industry, and manage client escalations and relationships.
Required Skills:- Experience in managing call center operations; experience in banking customer service preferred.
- 8 to 10 years of customer experience (non-FS) OR Fintech CX OR Intl. Banking CX.
- Minimum 7 years of experience in banking contact center operations.
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Operations Manager
6 days ago
Cebu City, Central Visayas, Philippines Wipro Full timeAs a Customer Service Operations Director, you will be responsible for overseeing the daily operations of our customer service team in the Philippines. This includes managing complex banking/contact center/customer servicing operations processes, resolving outstanding issues, and communicating with Senior Management.Key Responsibilities:Managing a team of...
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Fintech Platform Innovator
15 hours ago
Angeles City, Central Luzon, Philippines NovanoxPH Full timeWe are seeking a talented Fintech Platform Innovator to join our team at NovanoxPH. As a seasoned UX designer with a passion for innovation, you will play a vital role in shaping the future of our Fintech platform.Your expertise will be instrumental in designing and developing the UX for an advanced financial management and money transfer system. You will...
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Customer Service Operations Director
6 days ago
Cebu City, Central Visayas, Philippines Wipro Full timeWe are seeking a highly skilled Fintech Operations Manager to join our team in the Philippines. As a key member of our operations team, you will be responsible for managing complex banking/contact center/customer servicing operations processes on a day-to-day basis.Key Responsibilities:Driving change by successfully implementing process improvement...
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Operations Manager
4 days ago
Mandaue City, Central Visayas, Philippines Pactum Collections GmbH Full timePactum Collections GmbH is a leading European FinTech company, providing digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. Our services are offered through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. These business units include...
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Sourcing Operations Manager
3 days ago
Cebu City, Central Visayas, Philippines Wipro Digital Operations and Platforms Full timeCompany OverviewAt Wipro Digital Operations and Platforms, we are looking for a talented Sourcing Specialist to join our team.The successful candidate will be responsible for implementing the established sourcing, testing, and recruitment methodology for levels 1A. They will ensure timely joining of required resources with complete adherence to the...
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FinTech UX Designer
2 weeks ago
Angeles City, Central Luzon, Philippines NovanoxPH Full timeJob Description:We are looking for a talented and experienced UX Designer to craft the user experience for an advanced FinTech system focused on financial management and money transfers. The role involves planning, defining, and designing interfaces for a SaaS platform, similar to leading international solutions such as Revolut and...
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Crypto Currency Business Operations Lead
6 days ago
Cebu City, Central Visayas, Philippines Wipro Full timeWe are looking for an experienced Operations Manager to lead our Crypto Currency Business operations in the Philippines. As a key member of our team, you will be responsible for managing complex banking/contact center/customer servicing operations processes on a day-to-day basis.Key Responsibilities:Independently resolve outstanding issues and...
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Financial Operations Coordinator
6 days ago
Mandaue City, Central Visayas, Philippines Pactum Collections GmbH Full timePactum Collections GmbH is a leading FinTech company offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. Our company operates through three independent business units: consumer banking, business banking, and wholesale banking.Operations Specialist RoleWe are seeking a detail-oriented and...
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Financial Operations Coordinator
4 days ago
Mandaue City, Central Visayas, Philippines Pactum Collections GmbH Full timePactum Collections GmbH is a dynamic and innovative European FinTech company that provides digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. Our services are offered through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. These business...
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Financial Operations Manager
1 day ago
Cebu City, Central Visayas, Philippines Rmg management Corp. Full timeAs a key member of the Rmg Management Corp. team, you will be responsible for managing financial transactions, reconciliations, and ensuring accurate financial records.Job ResponsibilitiesYou will support the accounting team with month-end closings, financial reporting, and ensure compliance with regulatory requirements.RequirementsA Bachelor's degree in...
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BPO Trainer
2 weeks ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time- 2 to 4 Years of customer Service experience- Preferred Banking operations exp- Min 1 years experience in training banking contact center team (can be anything within other financial domains - financial, fintech, banking - mortgage etc)
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BPO Trainer
4 weeks ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time- 2 to 4 Years of customer Service experience- Preferred Banking operations exp- Min 1 years experience in training banking contact center team (can be anything within other financial domains - financial, fintech, banking - mortgage etc)
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Operations Support Specialist
6 days ago
Mandaue City, Central Visayas, Philippines Pactum Collections GmbH Full timePactum Collections GmbH is a European FinTech company that offers digital lending and online banking services to various clients. We operate through three independent business units: consumer banking, business banking, and wholesale banking.About the RoleThe Operations Specialist will provide operational support for all collection activities performed by...
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Operations Manager
3 weeks ago
Cebu City, Central Visayas, Philippines Lifewood Data Technology Company Full timeThe Operations Manager will oversee the day-to-day operations of the company, ensuring that the processes supporting AI development, product delivery, and client engagement run efficiently and effectively. This role requires a balance of operational expertise, technical understanding of AI, and strategic thinking to support business growth and...
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Operations Manager
3 days ago
Cebu City, Central Visayas, Philippines Lifewood Data Technology Ltd. Full timeThe Operations Manager will oversee the day-to-day operations of the company, ensuring that the processes supporting AI development, product delivery, and client engagement run efficiently and effectively. This role requires a balance of operational expertise, technical understanding of AI, and strategic thinking to support business growth and innovation.Key...
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Trainer - Financial Account (Onsite - Cebu)
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeEducational Requirement: HS graduate - may be considered, Under Grad / Bachelor's DegreeQualifications:2 to 4 Years of customer Service experiencePreferred Banking operations expMin 1 years experience in training banking contact center team (can be anything within other financial domains - financial, fintech, banking - mortgage etc)
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Recruitment Manager
1 day ago
Cebu City, Central Visayas, Philippines Tailored Management Full timeAbout the RoleThis Recruiter role operates full-time in the office and requires hours from 9:00 P.M. to 6:00 A.M. PHT to support United States-based clients.The successful candidate will have emotional intelligence, critical thinking, and self-awareness while interacting with clients, candidates, and co-workers.Be able to work effectively under deadlines to...
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Operations Manager
6 days ago
Cebu City, Central Visayas, Philippines Shopee Philippines Inc. Full timeJob OverviewWe are seeking a highly motivated and organized Operations Manager to join our team in Shopee Philippines Inc. As an Operations Manager, you will play a critical role in ensuring the smooth day-to-day operations of our distribution hub.
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Operations Manager
4 days ago
Cebu City, Central Visayas, Philippines HawodTech Solutions Full timeJob OverviewHawodTech Solutions is seeking an experienced Operations Manager to lead our revenue-generating teams in Cebu. The ideal candidate will have a proven track record in business operations, including sourcing, recruitment, and BPO management.The successful candidate will be responsible for planning, monitoring, and managing the daily activities of...
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Trainer - Financial Account (Onsite - Cebu)
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeEducational Requirement: HS graduate - may be considered, Under Grad / Bachelor's DegreeQualifications:2 to 4 Years of customer Service experiencePreferred Banking operations expMin 1 years experience in training banking contact center team (can be anything within other financial domains - financial, fintech, banking - mortgage etc)