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Operations Manager

7 days ago

Mandaue City, Central Visayas, Philippines Pactum Collections GmbH Full time

Pactum Collections GmbH is a leading European FinTech company, providing digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. Our services are offered through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. These business units include consumer banking (Ferratum), business banking (CapitalBox), and wholesale banking (Multitude Bank).

Pactum Collections GmbH employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in the previous year. We were founded in Finland in 2005 and are listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol 'FRU'. As an operations specialist, you will play a crucial role in supporting our collection activities performed by third-party debt collection agencies.

Key Responsibilities
  • Operational Support: Provide timely support for all collection activities performed by third-party debt collection agencies on our behalf.
  • Data Management: Prepare and transfer data files on a timely manner to our selected local partners across multiple markets for our lending business (over 12 countries).
  • Communication: Be the main point of contact for any operational queries from our external partners or internal stakeholders.
  • Resolution: Ensure timely resolution of both internal and external operational queries.
  • Cash Management: Manage incoming payment reports and follow up to ensure cash is booked internally in a timely manner.
Requirements
  • A detail-oriented and proactive professional with experience in debt collection, finance, or back-office operations.
  • Possess strong analytical and communication skills, the ability to manage multiple tasks simultaneously, and a positive attitude.
  • Proficient in MS Office, particularly Excel, and can work independently while ensuring accuracy and compliance with company standards.