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Financial Operations Coordinator

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Mandaue City, Central Visayas, Philippines Pactum Collections GmbH Full time

Pactum Collections GmbH is a dynamic and innovative European FinTech company that provides digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. Our services are offered through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. These business units include consumer banking (Ferratum), business banking (CapitalBox), and wholesale banking (Multitude Bank).

We are seeking an experienced Debt Collection Support Specialist to join our team. As a Debt Collection Support Specialist, you will be responsible for providing operational support for all collection activities performed by third-party debt collection agencies on our behalf. This includes preparing and transferring data files to our selected local partners across multiple markets for our lending business (over 12 countries).

Duties
  • Operational Support: Provide timely support for all collection activities performed by third-party debt collection agencies on our behalf.
  • Data Management: Prepare and transfer data files on a timely manner to our selected local partners across multiple markets for our lending business (over 12 countries).
  • Communication: Be the main point of contact for any operational queries from our external partners or internal stakeholders.
  • Resolution: Ensure timely resolution of both internal and external operational queries.
  • Cash Management: Manage incoming payment reports and follow up to ensure cash is booked internally in a timely manner.