Learning Development Specialist

1 month ago


Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full time

Job Overview:

We are seeking a skilled Learning Development Specialist to join our team at Manpower Core Group Inc. As a key member of our organization, you will be responsible for facilitating training classes, promoting quality standards, and analyzing performance reports.

Responsibilities:

  • Facilitate Training Class/es

  • Promote and maintain quality standards and targets

  • Provide and Analyze variety of daily/weekly/monthly reports to optimize performance

  • Provide quality monitoring feedback to Team Leaders and Managers.

  • Achieve team/department targets and objectives

  • Ensure all initiatives are completed in a timely manner, creating a workplace that is conducive to positive performance.

  • Provide training gaps and trending analysis to assist with the coaching process of all teams.

  • Keep abreast of all programs and changes affecting the job function

  • Maintain cross-functional relationships with various business units

  • Work with groups to assist and enhance customer service techniques

  • Participate in the identification, review, development, and adaptation of policies and procedures relating to the efficient operations of call center operations.

Requirements:

  • Excellent Communication Skills (Written and Verbal)

  • Organized and Detail Oriented;

  • Proficiency in Excel; Working Knowledge of Power Point;

  • Must have fast and reliable internet connection (min 25mbps) and backup internet.

  • With 2-3 years experience Facilitate Training Class/es

Benefits:

Our company offers a competitive salary package, including:

  • Additonal leave

  • Company Christmas gift

  • Company events

  • Health insurance

  • Life insurance

  • Opportunities for promotion

  • Paid training



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