Performance Optimization Leader

5 days ago


Quezon City, National Capital Region, Philippines Humanly (humanly) Full time

About Humanly:

We are committed to creating an inclusive environment where everyone feels valued and respected. Our mission is to deliver a Ridiculously Good customer experience to our clients by utilizing a cloud-based infrastructure and leveraging next-generation customer experience solutions.

Key Responsibilities:

  1. Lead cross-functional teams to achieve business objectives;
  2. Develop and implement process improvements to enhance operational efficiency;
  3. Identify areas for cost savings and implement initiatives to reduce waste;
  4. Maintain accurate records and reports to measure performance metrics.

Requirements:

  • At least 3 years of working experience in customer experience operations and management roles
  • Skills in leading and managing an operations team
  • Good track record of meeting and delivering targets
  • Great verbal and written communications skills
  • Aptitude for multi-tasking and working in a fast-paced environment
  • Ability to take the lead in analyzing situations and data


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