Performance Optimization Professional

4 days ago


Makati City, National Capital Region, Philippines Royal Caribbean Group Full time

About Our Company

We are a leading global cruise line company seeking a highly skilled Performance Optimization Professional to join our Contact Center Analytics & Solutions team. As a Performance Optimization Professional, you will be responsible for driving business growth through data-driven insights and informing key decisions.

The ideal candidate will have a strong background in analytics, excellent communication skills, and the ability to work effectively in a global environment.

Key Responsibilities:

  • Develop and maintain business intelligence reports and dashboards to inform key decisions.
  • Design and implement data visualizations to communicate complex data insights to technical and non-technical stakeholders.
  • Collaborate with cross-functional teams to identify business needs and develop data-driven solutions.
  • Analyze large datasets to identify trends, patterns, and correlations that inform business strategy.
  • Stay up-to-date with industry trends and best practices in business intelligence and analytics.

Requirements:

  • BS/BA degree in Computer Science, Mathematics, Statistics, or related field.
  • 2+ years of experience in performance optimization, business intelligence, analytics, or related field.
  • Proficient in data visualization tools such as Tableau, Power BI, or similar.
  • Strong analytical skills with experience working with large datasets.
  • Excellent communication and collaboration skills.


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