Customer Onboarding Specialist

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeOnboarding Full time ₱5,760,000 - ₱8,080,000
Job Description

We are seeking a highly skilled Customer Onboarding Specialist to join our team. As a key member of our customer success department, you will be responsible for leading new client onboarding for mid-sized to large clients.

You will work closely with cross-functional teams to deliver successful implementation and training of our software to drive adoption by new clients. This includes defining and maintaining the implementation program, owning the implementation process end-to-end for assigned accounts, setting accurate expectations with clients and internal stakeholders, and actively communicating with Account Executives and Customer Success Managers regarding client progress.

A key part of this role is to ensure seamless onboarding experiences for our clients. You will be measured on how successful clients get onboarded to our platform via a balanced scorecard.

Required Skills and Qualifications
  • Implementation experience: At least three years of experience onboarding new clients for a SaaS company, particularly managing larger, more complex customer implementations.
  • Payroll experience: Experience with US payroll, either in an implementation capacity or in managing payroll in-house.
  • Basic spreadsheet/database skills: And the ability to quickly learn more.
Benefits

We offer a range of benefits to support your personal and professional growth, including:

  • Permanently Remote
  • $50 Monthly Stipend
  • Annual Bonus
  • Flexible PTO
  • Company-issued Device
Others

We value diversity, equity, and inclusion. We welcome applicants from diverse backgrounds and perspectives.

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