Senior Escalations Specialist
3 days ago
We are seeking an exceptional Senior Escalations Representative to join our team at Viventis Search Asia. This is a fantastic opportunity for skilled professionals to grow their careers in a dynamic and supportive environment.
Responsibilities Include:
- Leadership and Mentoring: Develop and lead a high-performing support escalations team, providing guidance and support to team members.
- Critical Issue Resolution: Analyze complex customer complaints, identify root causes, and develop effective solutions to resolve issues efficiently.
- Operational Management: Oversee day-to-day operations, including scheduling, performance management, and ensuring seamless teamwork.
- Customer Experience Enhancement: Collaborate with stakeholders to identify opportunities for process improvement and implement changes to enhance customer satisfaction.
- Conflict Resolution: Effectively manage elevated complaints, taking ownership of resolution processes and maintaining open communication with customers.
- Team Development: Foster a culture of continuous learning and growth, guiding team members to achieve their full potential.
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IT Escalation Specialist
3 days ago
Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full timeAbout the RoleWe are looking for a skilled IT Escalation Specialist to join our team at IT by Design Philippines Inc.The ideal candidate will have strong problem-solving skills, deep technical knowledge, and excellent communication abilities.Key ResponsibilitiesIncident Handling: Resolve complex technical issues escalated from the service desk...
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Senior Retail Operations Coordinator
1 day ago
Manila, National Capital Region, Philippines EXTREME RETAIL SPECIALIST INC. Full timeJob DescriptionThe Senior Retail Operations Coordinator will support the store heads and retail operations manager in driving sales and service. This role involves monitoring selling floor standards, merchandising, event set up, visual changes, and supplies.Key ResponsibilitiesConsolidate sales reports and monitor stocks to maintain stockroom...
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Escalation Resolution Leader
3 days ago
Manila, National Capital Region, Philippines Viventis Search Asia Full timeOverview of the PositionThe ideal candidate for the Senior Escalations Representative role at Viventis Search Asia should possess a strong background in customer service, leadership, and problem-solving. We are looking for skilled professionals who can make a significant impact on our team's success.Main Responsibilities:Talent Development: Coach and mentor...
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Technical Escalation Engineer
3 days ago
Manila, National Capital Region, Philippines Five9 Inc. Full timeFive9 Inc. OverviewAs a Cloud TAC Engineer, you will join a team dedicated to providing top-notch customer support and driving innovation in cloud contact center solutions. With a strong focus on technical expertise and collaboration, this role offers an excellent opportunity to grow your skills and contribute to the company's success.ResponsibilitiesThe...
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Elevator and Escalator Sales Specialist
3 days ago
Manila, National Capital Region, Philippines CONCEPCION–OTIS Philippines, Inc. Full timeEstablished in 1960, CONCEPCION–OTIS Philippines, Inc. is a leader in the manufacturing and distribution of home appliances and industrial solutions.The company proudly carries global brands like Carrier, Midea, Shark Ninja, and Condura to Filipino homes and businesses.Celebrating over six decades of excellence, Concepcion-Otis Philippines, Inc. (COPI)...
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R2P Senior Finance Specialist
3 days ago
Manila, National Capital Region, Philippines ACCA Careers Full time**Job Summary**We are seeking a skilled R2P Senior Finance Specialist to join our team at ACCA Careers. In this role, you will be responsible for leading daily operations, ensuring quality audits, and providing exceptional customer service.As a key member of our Treasury organization, you will work closely with business partners, suppliers, and other...
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Collections Specialist
3 days ago
Manila, National Capital Region, Philippines BDA, LLC Full timeAbout the RoleWe are seeking an experienced Collections Specialist to join our team at BDA, LLC. In this role, you will be responsible for managing a large portfolio of accounts, working closely with customers to resolve outstanding issues and ensure timely payments. You will also be required to identify and escalate complex issues that require senior-level...
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Senior Infrastructure Solutions Specialist
5 days ago
Manila, National Capital Region, Philippines Cambridge University Press Full time**Job Description**We are looking for an experienced Senior Infrastructure Engineer to support our cloud infrastructure operations. As a key member of our team, you will play a crucial role in ensuring the effective execution and oversight of projects while utilizing Cloudflare's capabilities to enhance security and performance across our infrastructure.Your...
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Senior Financial Analyst
2 days ago
Manila, National Capital Region, Philippines San Miguel Corporation - Integrated Farm Specialist, Inc Full timeJob OverviewWe are seeking a highly skilled and experienced Senior Financial Analyst to join our team at San Miguel Corporation - Integrated Farm Specialist, Inc.Key ResponsibilitiesDevelop, update, and document finance policies, guidelines, and procedures nationwide that align with SMC standard policies.Maintain custody and safekeeping of finance policies,...
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Senior Loan Products Specialist
2 days ago
Manila, National Capital Region, Philippines Security Bank Corporation Full timeJob OverviewWe are seeking a Senior Loan Products Specialist to join our Loans Implementation Department at Security Bank Corporation. In this role, you will be responsible for managing the overall process of SBF loan products from review to disbursement.Duties and Responsibilities:Develops and implements strategies to improve quality, productivity, and...
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Senior IT Specialist
5 days ago
Manila, National Capital Region, Philippines New York Global Consultants Inc. (NYGCI) Full timeTalent Acquisition Specialist Job DescriptionIn this role, you will have the opportunity to specialize in niche IT roles and work closely with the APAC recruiter to find top talent. The ideal candidate will have expertise in Java, Spring Framework, and experience with cloud platforms and DevOps tools.BenefitsThis mid-senior level position comes with a range...
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Senior Accounting Specialist
1 day ago
Manila, National Capital Region, Philippines JEA Steel Industries, Inc. Full timeJob Overview:JEA Steel Industries, Inc. is seeking a highly skilled Senior Accounting Specialist to join our team.The ideal candidate will have experience in financial reporting, budgeting, and financial analysis.
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Senior Network Specialist
1 day ago
Manila, National Capital Region, Philippines Crosspoint Telecom Inc. Full timeJob DescriptionWe are seeking a highly skilled Senior Engineer to join our team at Crosspoint Telecom Inc. as a Technical Support Engineer.About the RoleThe primary role of the Senior Engineer is to provide technical support to clients, including remedial maintenance support on infrastructure, LAN and WAN networks, and implementation of new projects, while...
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Senior Moderator for Client Support
21 hours ago
Manila, National Capital Region, Philippines Genpact Services LLC Full timeJob Summary: We are seeking a Senior Moderator for Client Support to join our team at Genpact Services LLC. As a Senior Moderator, you will be responsible for providing high-level support and guidance to our moderators, handling escalation cases, and driving performance improvement for assigned moderators.Key Responsibilities:Providing high-level support and...
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Senior Support Specialist
2 days ago
Manila, National Capital Region, Philippines utak Full timeJob Description:We are looking for a talented Senior Support Specialist to join our team at utak. In this role, you will be responsible for providing top-notch customer support and ensuring that clients receive exceptional service.About the Job:As a Senior Support Specialist, you will take on a leadership role by formulating and executing strategic plans in...
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Senior Communications Specialist
3 days ago
Manila, National Capital Region, Philippines Megawide Construction Corporation Full timeThis includes developing and executing events and multi-media strategies that enhance the company's brand image, increase visibility, and drive engagement.The Senior Communications Specialist will manage relationships with media and different stakeholders, oversee digital platforms such as the website and social media, and coordinate with internal teams to...
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Software Support Specialist
6 days ago
Manila, National Capital Region, Philippines Emapta Full timeAbout the RoleWe are seeking a skilled Software Support Specialist to join our team in providing exceptional support for enterprise software solutions.The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and proficiency in JIRA and Microsoft Office.This role involves managing and resolving Level 2 support...
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Senior Payment Operations Analyst
4 days ago
Manila, National Capital Region, Philippines Reliable Proficiency Search Employment Services Full timeJob Posting: Senior Payment Operation Analyst:Shift: EST Time ZonePosition Type: Full-time - Remote12 Paid Time Off (PTO) days available after 3 months, with no additional benefitsQUALIFICATIONS• 5+ years of experience as a Supervisor or Manager in Operations specializing in Finance / Accounting• Should have prior experience in handling payment disputes...
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Senior SAP Finance Transformation Specialist
5 days ago
Manila, National Capital Region, Philippines Hunter's Hub Inc Full timeJob DescriptionWe are seeking a highly skilled Senior SAP Finance Transformation Specialist to join our team at Hunter's Hub Inc. The ideal candidate will have extensive experience in SAP ECC and SHANA, with a strong focus on finance and business process transformation.10+ years of experience in SAP ECC and SHANA, specializing in finance and business process...
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Senior Financial Operations Specialist
3 days ago
Manila, National Capital Region, Philippines RELX Full timeAbout the RoleThe Senior Financial Operations Specialist will oversee the performance of the R2R Manila team to agreed-upon outcomes. This involves working closely with onshore teams to define periodic targets on KPIs and SLAs.Key Responsibilities:Oversee the management of performance metrics for the R2R Manila team.Collaborate with onshore General Process...