Business Process Improvement Lead

4 days ago


Mandaluyong City, National Capital Region, Philippines Empire East Land Holdings, Inc. Full time

The Document Management Group at Empire East Land Holdings, Inc. is dedicated to maintaining high standards of customer account data accuracy and security.

Main Responsibilities
  • Oversee day-to-day operations of the group
  • Lead teams responsible for:
    • Customer data encoding and modification
    • Contract drafting and signing
    • Account review and preparation of Title Transfer
    • Records collection and organization
    • Document scanning and archiving
  • Monitor group performance and implement corrective measures as needed
  • Collaborate with departments to address issues and meet objectives
  • Identify opportunities for process improvement and drive automation and digitalization initiatives
  • Provide regular performance reports and metrics
Required Experience and Skills
  • Bachelor's degree in Business Administration or related field
  • Supervisory or managerial experience
  • Internal business process management experience
  • Real estate industry and title transfer experience preferred
  • SAP experience a plus
  • Leadership and teamwork skills
  • Analytical and problem-solving abilities


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