Business Process Lead

6 days ago


Quezon City, National Capital Region, Philippines WNS Careers - Philippines Full time

As a Business Process Lead at WNS Careers - Philippines, you will play a crucial role in ensuring the highest standards of quality and operational excellence. We are seeking a highly motivated and experienced professional to join our team.

About the Role:

  • We require a mid-senior level professional with at least 2 years' experience in Quality working to corporate travel and leisure domain.
  • The ideal candidate will have strong leadership and communication skills, with the ability to drive business process improvements and ensure compliance to contractual deliverables.

Key Responsibilities:

  1. Drives business process improvements to enhance quality delivery and reduce costs.
  2. Ensures compliance to contractual deliverables and addresses team-level issues.
  3. Develops and implements quality standards and frameworks to ensure adherence to business requirements.

Requirements:

  • Bachelor's degree/postgraduate/MBA qualification.
  • Expert skills in MS Office (Outlook, Excel, Word, Power Point) and GDS skills on one or more GDS (Worldspan, Sabre, Galileo, Amadeus and Apollo).


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