Process Improvement Manager

4 days ago


Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full time

Job Description

We are looking for a Process Improvement Manager to join our team at Gratitude Philippines. In this role, you will be responsible for identifying areas for process improvement and implementing changes to increase efficiency and effectiveness.

About the Role

The successful candidate will have a strong background in process improvement, business excellence, and change management. They will work closely with cross-functional teams to analyze existing processes, identify opportunities for improvement, and develop plans to implement changes.

Key Responsibilities

  • Conduct regular process audits to identify areas for improvement.
  • Develop and implement process improvement projects to increase efficiency and effectiveness.
  • Work with cross-functional teams to analyze and resolve process issues.
  • Develop and deliver training programs to equip employees with the skills and knowledge needed to drive process improvements.
  • Measure and report on the impact of process improvements.

Requirements

To be considered for this role, you will need to have:

  • A Bachelor's degree in a related field or equivalent experience.
  • A minimum of 3 years of experience in Business Excellence, Business Transformation, Operational Excellence, Continuous Improvement, or Process Improvement.
  • Experience in the BPO industry is highly desirable.
  • Six Sigma Green Belt certification or training is required.


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