Expert Solutions Developer

1 week ago

Cebu City, Central Visayas, Philippines beBeeSolutions Full time ₱1,062,868 - ₱1,352,315
Unlock Your Potential as a Solutions Consultant

The ideal candidate for this role is a highly skilled and experienced Solutions Consultant who can effectively work with customers to understand their needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution.

This role involves working closely with all levels of customer organizations, tailoring the messaging to meet the needs of various stakeholders, including C-level decision-makers.

Key Responsibilities:
  • Collaborate with Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions:
    • Manage assigned prospects/customers to help progress sales opportunities.
    • Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.
    • Ensure Sales Account Executives are being supported properly.
    • Act as a link between the customer's needs and potential solution value.
    • Develop and apply best practice principles in the areas of Solutions Consulting, and have a good understanding of Service Design methodology, and be able to engage effectively with executive and middle-level management.

How does the Solutions Consultant engage in opportunities?

  • They seek to understand customer requirements through consultative discovery efforts.
  • Using a service design methodology, they uncover gaps in the customer experience (CX).
  • Work with the customer to co-create solutions to bridge the CX gaps.
  • Bring a unique perspective in matching Genesys solutions to customer requirements.
  • Address the needs of both business and technical influencers.
  • Effectively handle objections and demonstrate value.

Why consider this role?

  • Join a successful technology company that is a leader in the contact center industry with a positive track record of product innovation.
  • Work with talented colleagues who will help you increase your knowledge and experience in the industry.
Minimum Requirements:
  • Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote.
  • Strong time-management and organization skills.
  • Ability to multitask and manage multiple streams of work simultaneously.
  • Strong written and verbal communication skills.
  • Ability to work and communicate effectively with internal stakeholders.
  • Analytical ability (analyzing and reporting skills).
  • Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)
  • Proven record of meeting/exceeding established goals.
  • Ability to communicate and present to management as required.
  • 3+ years previous business experience in one or more of the following areas:
  • Software-specific Solutions Engineering (especially Cloud or SaaS Solutions, Microservices, etc.).
  • Consulting experience in a software environment.
  • International experience in Solutions Engineering or consulting experience is a plus.
  • Enterprise software or contact center industry experience a plus.

As a Solutions Consultant, you will have the opportunity to work on challenging projects, develop your skills, and grow your career in a dynamic and supportive environment.

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