Customer Experience Operations Strategist

7 days ago

Tanauan, Calabarzon, Philippines beBeeStrategist Full time $1,173,600 - $1,416,000
Job Overview

We are seeking an experienced Customer Experience Operations Strategist to join our team. This role will play a pivotal part in defining how customer-facing teams deliver value and scale with growth.

Key Responsibilities
  • Design and optimize workflows that support Customer Success, Support, and Onboarding teams.
  • Standardize playbooks, renewal processes, health scoring models, and customer journey maps.
  • Manage integrations between Gainsight, Salesforce, Zendesk, and other CS tooling.
  • Drive automation to reduce manual work and improve efficiency.
  • Build and maintain reporting dashboards for leadership (adoption, renewals, churn, NPS, expansion).
  • Track KPIs and provide insights that drive customer outcomes and operational efficiency.
  • Partner with Sales, RevOps, Finance, and Product to align on customer metrics and handoffs.

This is an opportunity to own the systems and processes at the heart of our customer journey. You'll be the person who ensures that Gainsight, Salesforce, and our broader CS tech stack are powering not just day-to-day efficiency, but long-term retention and expansion.

Requirements
  • An analytical mindset with ability to turn data into actionable insights.
  • Experience with SaaS / subscription business models.
  • 5+ years of experience in Customer Success, RevOps, or related operations role.
  • Exposure to renewal forecasting and customer revenue operations.
  • Hands-on Gainsight administration & strong Salesforce skills.
  • Proven track record of designing scalable processes for customer-facing teams.

Excellent communication and stakeholder management skills are essential.

Benefits

This role offers a unique opportunity to shape the future of customer experience with AI. As a key member of our team, you'll have the chance to:

  • Owning key systems and processes that drive customer success.
  • Collaborating with cross-functional teams to drive business outcomes.
  • Developing and implementing process improvements that increase efficiency and effectiveness.

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.

  • Unlock Customer Insights Strategist

    1 week ago

    Tanauan, Calabarzon, Philippines beBeeContent Full time $80,000 - $150,000

    Unlock Customer Insights StrategistThe ideal candidate will be responsible for creating high-impact content that communicates complex AI and customer experience concepts to diverse B2B audiences.They will develop a deep understanding of the organization's mission and values, and use this knowledge to create content that empowers decision-makers to make...

  • Customer Experience Strategist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomerSuccess Full time $60,000 - $80,000

    Job OpportunityWe are seeking an experienced and proactive professional to lead and evolve our global customer experience function. This role is ideal for a results-driven individual who can develop and implement effective strategies to drive customer satisfaction.Key ResponsibilitiesDevelop and maintain strong relationships with customers to understand...

  • Customer Experience Strategist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeSupport Full time $100,000 - $150,000

    Unlock the Value of Customer ExperienceHarris Computer is seeking a skilled Support Services Team Lead to deliver exceptional service and innovative software solutions to utility companies and their customers.Key ResponsibilitiesLead a support team to provide top-notch customer experiences through prompt issue resolution and clear communicationManage...

  • Operational Customer Experience Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomeroriented Full time ₱20,000 - ₱30,000

    Immerse yourself in a dynamic role where you'll drive business growth and deliver exceptional customer experiences.About the OpportunityThis exciting position offers a unique blend of operational responsibilities, including inventory management, revenue optimization, and customer service. As a key member of our team, you'll collaborate closely with our City...

  • Automation Strategist

    1 week ago

    Tanauan, Calabarzon, Philippines beBeeStrategy Full time $80,000 - $120,000

    Job DescriptionAs an Automation Strategist, you will be responsible for designing and implementing intelligent automation solutions that drive business value. This role requires a unique blend of technical, business, and communication skills.Required Skills and QualificationsExperience with workflow design tools such as n8n or Power Platform (e.g. AI...

  • Senior Brand Strategist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeBrand Full time $120,000 - $150,000

    Senior Brand Strategist OpportunityThis high-growth company is seeking a senior brand strategist to drive brand visibility and customer loyalty. The successful applicant will design and deliver strategies that inspire confidence and trust.Key ResponsibilitiesCreate and execute integrated marketing campaigns across digital, brand, and promotional...

  • Business Strategist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeStrategist Full time ₱800,000 - ₱1,500,000

    Job OverviewWe are seeking a seasoned business strategist to drive growth and revenue expansion through effective client engagement. This role focuses on nurturing long-term relationships with existing clients, generating new service opportunities, and selling value-added maintenance contracts.This position requires strong communication skills, as well as...

  • Sales and Marketing Strategist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeSoftware Full time $90,000 - $120,000

    Job Title:We are seeking a Sales and Marketing Strategist to lead our efforts in identifying and cultivating potential clients for customized software solutions.Responsibilities:Market Research:Conduct thorough research to identify potential clients in industries requiring customized software development, data mining, prompt engineering, or DevOps...

  • Content Creator Strategist

    1 week ago

    Tanauan, Calabarzon, Philippines beBeeStrategist Full time $1,600 - $2,000

    Job Title: Content Creator StrategistRole Summary:We are seeking a highly skilled Content Creator Strategist to join our team. As a key member of our creative department, you will be responsible for developing and implementing impactful short-form content strategies that drive results through direct-response advertising.Key Responsibilities:Edit raw customer...

  • Sales Performance Strategist

    1 week ago

    Tanauan, Calabarzon, Philippines beBeePerformance Full time $130,000 - $145,000

    Key Responsibilities of Sales Performance StrategistThis strategic role involves designing, analyzing, and administering sales performance programs to support business growth and reward excellence in sales teams.Calculate, review, and process accurate monthly, quarterly, and annual commission payments with Finance, Sales Leadership, and HR teams.Administer...