Service Delivery Expert

24 hours ago

Batangas, Calabarzon, Philippines beBeeCustomerSupport Full time $18,000 - $24,000
Job Overview

This role is responsible for delivering top-tier support to users, handling inquiries, and resolving issues. The successful candidate will embody our values of innovation, empathy, and excellence.

Main Responsibilities:
  • Respond to customer queries via email, chat, or phone within agreed service level agreements.
  • Diagnose and resolve product usage issues efficiently and empathetically.
  • Guide new users through platform setup and onboarding steps.
  • Maintain knowledge-base content, FAQs, and help documentation.
  • Collaborate with cross-functional teams to communicate customer challenges, needs, and expectations.
Requirements

We are looking for a highly skilled and experienced professional with strong problem-solving skills, excellent written and spoken English communication skills, and experience with support tools like Zendesk, Intercom, or similar.

Benefits

This is an exciting opportunity to work in a dynamic and collaborative startup environment. We offer a competitive salary and benefits package.

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