Technical Workday Analyst
5 days ago
Job Description
The Workday Operations Specialist serves as a technical and functional expert in Workday Data Maintenance & Operational Admin Support for the HR Delivery Center. S/he listens, proactively asks questions, provides information, and uses their strong Workday functional knowledge and experience to help enable timely and effective resolution on data corrections and its alignment with various business processes.
This role will be supporting one or more of the following functional areas: HCM, Absence/Time Off, Security, Reporting, Recruitment, Talent Management, Data Administration, and Compensation/Benefits Administration.
Key Responsibilities:
- Provide data support and maintenance on audit, business process realignment, data corrections/rescinds, and organization structures.
- Provide technical and functional support for end-users, helping troubleshoot and resolve system issues.
- Deliver training and documentation to HR and other end users, including creation and maintenance of job aids/work instructions.
- Participate in the evaluation, recommendation, and configuration of HR business processes and Workday set-up on different modules.
- Responsible for EIB template development and administration, performing quality control of mass data uploads and security alignment to ensure compliance and data integrity.
- Develop standard and custom reports, addressing all inquiries on developed reports in partnership with HR reporting domain lead and report owners.
- Responsible for administration and support of role-based and user-based security assignments.
- Own and support special projects, including regular Workday releases, business process changes or enhancements, regression, and user acceptance testing, seasonal processes.
Requirements
- Bachelor's degree in computer science, HR, or related discipline required.
- 1-2 years of experience in Workday human capital management, application management services (AMS) in captive shared service organizations/outsourcing/global business service.
- Knowledge and experience in at least 2 of the following Workday modules, processes, and operations: HCM, absence/time off, recruiting, talent acquisition, or compensation, system administrator.
- Experience in building and modifying standard and custom reports, addressing issues/inquiries on all developed reports.
- Experience in regression testing of new configuration changes, integrations, and created reports as part of enhancement/implementation.
- Experience in using service center technologies (e.g., ticket management, knowledge management, telephony/chat/email/document management, etc.).
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