Email Security Expert

2 days ago


Manila, National Capital Region, Philippines Check Point Software Full time
About the Job

Check Point Software is seeking a highly motivated Network Threat Resolution Engineer to join our Email Security Team. As a key member of our team, you will be responsible for providing expert-level technical support to our customers and helping them resolve complex network security issues.

As a Customer Experience Advocate, you will work closely with our engineering and product teams to identify and develop solutions that meet the evolving needs of our customers.

Responsibilities
  • Provide expert-level technical support to customers via phone, email, or chat
  • Analyze and resolve complex technical issues related to network security
  • Collaborate with our engineering team to identify and develop solutions to emerging threats
  • Work closely with our product team to ensure that our products meet the evolving needs of our customers
Requirements
  • Experience with query languages such as SQL
  • Knowledge of cloud-based solutions such as Gmail Suite, Microsoft Exchange, Active Directory, ADFS, or Office365
  • Strong technical problem-solving skills and analytical thinking
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a remote team environment

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