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Technical Support Specialist

1 week ago


Paranaque City, Calabarzon, Philippines Solaire Resort Full time
Job Overview

Solaire Resort Entertainment City is seeking a highly skilled Technical Support Specialist to join our Online Gaming team. This full-time position requires strong technical expertise and excellent communication skills to provide top-notch support to customers.

  • Location: National Capital Region (Manila)
  • Country: Philippines
Detailed Job Description

Key Responsibilities:
As a Technical Support Specialist, you will be responsible for providing timely and effective technical assistance to our Online Gaming customers. Your primary duties include daily management and monitoring of support tickets, documenting issue resolutions, and communicating with internal IT teams and technology partners for troubleshooting purposes.

Main Duties and Responsibilities:
- Daily management and monitoring of support tickets to ensure prompt resolution.
- Documenting issue resolutions for future reference and knowledge base improvement.
- Collaborating with internal IT teams and technology partners for efficient troubleshooting and resolution of technical issues.

Requirements:
Our ideal candidate should possess excellent technical skills, outstanding communication abilities, and the capacity to work well under pressure. We are looking for someone who can effectively manage multiple tasks, prioritize responsibilities, and maintain accurate records.