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Technical Support Agent
1 month ago
The candidate will be responsible for providing technical assistance and will troubleshoot, diagnose, and resolve technical problems while ensuring a high level of customer satisfaction. Receives call and SMS concerning Technical Concern; make outgoing calls to follow-up on technical issues or problem areas until their resolutions; and forward operational concerns to the proper support group.Qualifications: - At least Senior High School graduate - Proficient in Microsoft Office Application (Office and Excel) - Good communication and listening skills - Demonstrate customer care orientation