Operations Governance Director

5 days ago


Manila, National Capital Region, Philippines Carelon Global Solutions Full time

About the Position

The Workforce Assistant Manager plays a critical role in ensuring the success of Carelon Global Solutions by overseeing the workforce management team and implementing effective scheduling strategies. The ideal candidate will have strong analytical and leadership skills, with the ability to manage attendance policy adherence and review volume and AHT metrics.

Key Responsibilities

  • Manage attendance policy adherence
  • Review volume and AHT metrics
  • Lead operations governance meetings
  • Provide guidance to schedulers

Requirements

  • College graduate preferred
  • 2-3 years of WFM experience
  • At least 1-2 years of WFM TL experience
  • Strong knowledge in capacity planning
  • Preferably with a Health Care background


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