Training Innovator

1 week ago

Barcelona, Philippines beBeeLearning Full time ₱1,031,595 - ₱1,622,319
About the Role

The Senior Learning Analyst is a key member of our team, responsible for developing and executing blended learning training programs that drive sustained business growth.

This role involves providing coaching and support to enhance engagement and success of a team of training managers and specialists.

You will be working closely with clients to align on training needs and results, communicating effectively to ensure successful project outcomes.

The Senior Learning Analyst will report to a Senior Manager, Learning & Development and contribute to a global operation as part of a world-class team.

Key responsibilities include overseeing the implementation of evidence-based, learner-centric technologies, including innovations in automation, e-learning design, multimedia design, knowledge management, training delivery, social-collaborative learning, and learning simulations—mediated by AI.

You will also be responsible for translating ideas into repeatable, documented, and well-governed solutions across four pillars: Process & Vendor Governance; Documentation Factory; Learning Tech Requests & Support Intake; Dashboards & Insights.

Furthermore, you will review, document, and update documentation for tools and applications used for customer-facing training.

This includes reviewing, documenting, and updating SOWs and agreements regarding tools and applications.

Maintaining a database of technical aspects regarding access, approvals, integrations, and data security for internal IT teams and clients is another crucial aspect of this role.

You will submit purchase requests and ensure generation of purchase orders in TTEC's procurement platform.

In addition, you will maintain the intake process to track learning technology access requests, troubleshooting, and product support.

Create documentation such as sizzle reels, job aids, infographics, and FAQ guides for demos, workshops, and educational sessions on learning innovation and technology.

Oversee the department's PowerBI dashboard for goals and tasks related to enterprise and customer-facing/operational learning innovation and technology.

Maintain an internal knowledge base on emerging trends in learning science and technology.

About You
  • A Bachelor's degree with a strong background in technology and technical writing.
  • Advanced Internet skills and computer knowledge.
  • Knowledge of project and process management, especially agile approaches (e.g., scrum and/or rapid prototyping).
  • Advanced Office skills (especially Excel) and PowerBI.
  • 4+ years of experience in creating technical documentation and user content leveraging multimedia and basic graphic design.
What We Offer
  • Excellent communication skills (verbal and written), particularly presentation skills.
  • Excellent analytical and problem-solving skills.
  • Excellent organization and prioritization skills; ability to manage multiple responsibilities in a fast-paced environment.
  • Strong collaboration skills in a highly matrixed environment.
  • High level of innovation and creativity.
  • Self-starter, proactive, and goal-oriented, able to work independently with minimal direction.

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