Operations Center Specialist

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeEngineer Full time ₱900,000 - ₱1,240,000

Key Responsibilities:

  • Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
  • Resolve requests, primarily consisting of scheduling after-hours maintenance, and device/new customer onboarding.
  • Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
  • Projects, as assigned by managers, for the NOC and Support teams.
  • Documentation, maintaining knowledge base, new articles, and content improvements.
  • Recommend and improve processes to drive better outcomes.

Required Skills and Qualifications:

  • Microsoft Windows Desktop & Server OS
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
    • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
    • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
  • E-Mail Technologies
    • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
  • Networking
    • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
  • Security
    • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
  • Great communicators, able to speak at a conversational English level
  • 3+ years of general IT experience primarily in server, infrastructure support, and networking/circuits
  • 1+ years of NOC experience, including knowledge of ITIL-based Service Operations
  • Passionate about delivering consistently positive experiences to our customers
  • Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue

Benefits:

  • Competitive salary
  • Comprehensive benefits
  • Great perks

Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting

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