Digital Services Specialist

5 days ago

Makati City, National Capital Region, Philippines Kone México Full time

Digital Services Specialist page is loaded

Digital Services Specialist

Locations: Makati City
Time Type: Full time
Posted on: Gisteren
Job Requisition ID: R0645543

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

A Digital Services Specialist is a recognized expert of one or more KONE digital solutions in terms of process and tool understanding. This role exists at frontline level. The Digital Services Specialist is the primary support person and subject matter expert for digital solutions. They have an important role to develop competences of the digital services in their own frontline in collaboration with other functions such as Frontline Offering management, Customer Solutions Engineering (CSE), Learning & Development (L&D) and Customer Service & Admin (CS&A).

The Digital Services Specialist is part of Technical Help Desk (THD) organization.

What will you be doing?

Operative activities:

  • Evaluate and coordinate issues from customer, sales teams and field operations.
  • Responsible for the digital issue resolution end-to-end processes.
  • Analyze any identified issues with digital services and determine the correct organization needed to address the issue (local, global, partner, etc.).
  • Proactively check that support tickets escalated from/to IT are followed and required actions done.
  • Monitor 24/7 DTU installation status for lift/Esc.
  • Follow up with MM/OM on the backlog and get their plan for the installation.
  • Monitor the device stock level in GSS and make a plan for the material procurement.
  • Proactively monitor the timely closure of all SN and work with MM if there are any issues to close the SN.
  • Proactively monitor the SN for critical equipment and advise OPS team for actions to be taken.
  • Data collection from 24/7 for AMR contracts existing/New customers.
  • Presentation of 24/7 capabilities to customers and how we prevent the callout with the help of 24/7.
  • Lead the weekly meeting on SN and repeated callouts.
  • Share the 24/7 & callout data in ops meeting to prevent any potential callouts.
  • Contribute to any other new initiatives initiated by the country to improve operational efficiency.
  • Training for the planner group technician on digital solutions.
  • Work with APM/Global on the issues arising from 24/7, planner etc., and get right solutions.
  • Support on DMP implementation for service operations.

Customer onboarding:

  • Train/coach and support relevant teams with appropriate knowledge to do the customer onboarding and training.
  • If necessary, participate in customer onboardings and training sessions for complicated digital solutions and services.
  • Ensure that customer site and administrator users are correctly created and maintained.

Be specialist of solution configurations and commissioning:

  • Accountable for activating and configuring cloud services as prompted by the delivering organization (could be NEB, Modernization, or Maintenance).
  • Support NEB-SEB handover process for the digital services.

Competence development activities:

Support in learning and training:

  • Provide support to L&D in training on Digital services and solutions for Maintenance Sales, THD, CS&A and field operations.
  • Identify the need for training together with L&D, help with relevant training material.
  • Train The Trainers to ramp up the local field competencies related to IoT devices commissioning and testing.
  • Communicate and train new services and solution updates based on product releases.
  • Create excitement for the digital services in the sales and operations in cooperation with Offering management.
  • Cloud Data analysis on problematic equipment and recommend preventive actions on the field; add on Tasks apart from regular based maintenance.

Digital community activities:

  • Actively participate in Digital Champions network and other IoT network communities.
  • Support and perform tests when required from Global team to improve digital services.
  • Provide data for global teams related to local conditions (e.g., government firewalls, local SIM cards) during solution rollouts and updates.
  • Based on customer and end user interactions, provide development requirements to global product team to make the service easier, more efficient, and reliable.
  • Contribute to the change management that is required for KONE to be able to make a change from hardware/maintenance to digital services.
  • Support localization of THD Helpdesk & KC3 Call center support articles if needed.

Are you the one?

  • Bachelor's degree in Engineering or other relevant field.
  • IT literacy.
  • Flexibility and willingness to travel to Southeast Asia countries.
  • Fluent local language skills and good level of English.
  • Working experience with digital solutions or services.
  • Customer service mindset.
  • Good communication and interpersonal skills.
  • Good knowledge and understanding of digital systems, cybersecurity and technologies overall.
  • Ability to seek information and learn about new digital technologies independently.
  • Ability to see from end users' perspective.
  • Ability to explain technical complex situations in an understandable way to people who are not digitally literate.
  • Project management skills an asset.
  • Understanding of processes related to change and change management.
  • Genuine interest in processes, methods and tools in own specialist area.

What do we offer?

  • Career progression opportunities within a global organization.
  • Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
  • Comprehensive learning and development programs covering a wide range of professional skills.
  • You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded.

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

#J-18808-Ljbffr

  • Digital Services Specialist

    5 days ago

    Makati City, National Capital Region, Philippines Kone México Full time

    Digital Services Specialist page is loadedDigital Services SpecialistBewerben locations Makati City time type Vollzeit posted on Gestern ausgeschrieben job requisition id R0645543Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global...

  • Digital Marketing Specialist

    6 days ago

    Mandaluyong City, National Capital Region, Philippines DICE205 Digital Corporation Full time

    Job DescriptionWe are seeking a highly skilled Digital Marketing Specialist to join our team at DICE205 Digital Corporation. In this role, you will be responsible for conducting thorough market research to identify trends, potential clients, and business opportunities.Conduct in-depth analysis of competitors to provide valuable insights that shape our...

  • Digital Content Marketing Specialist

    3 days ago

    Makati City, National Capital Region, Philippines Hire Digital Ltd. Full time

    About the RoleHire Digital Ltd. is seeking a highly skilled Digital Content Marketing Specialist to lead our LinkedIn strategy and drive engagement with B2B clients in the telecom industry.The ideal candidate will have a deep understanding of LinkedIn as a platform, excellent writing and editing skills, and the ability to analyze social media metrics and...

  • Digital Solutions Developer

    2 days ago

    Makati City, National Capital Region, Philippines Digital World services Full time

    About the RoleWe are seeking a skilled Web Developer to enhance our digital presence. The ideal candidate will have 1-3 years of professional experience in web development.

  • Digital Marketing Strategist

    3 days ago

    Makati City, National Capital Region, Philippines Digital Bakery Full time

    At Digital Bakery, we're seeking a skilled Social Media Marketing Manager to drive our luxury textiles and interior design client's brand forward. With a passion for crafting engaging digital experiences, you'll develop and execute strategic marketing campaigns, create compelling content, and tell our brand's story through digital channels.We're looking for...

  • Digital Marketing Specialist

    7 days ago

    Makati City, National Capital Region, Philippines Smarter Good, Inc. Full time

    Smarter Good, Inc. is seeking a talented Digital Marketing Specialist to join our dynamic team.Job OverviewWe are a leading provider of digital communications and design services. Our Digital Marketing Specialist will play a pivotal role in the success of our clients' work by creating engaging and effective campaigns that contribute to their positive...

  • Digital Specialist

    4 weeks ago

    Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services Philippines is need of 5 Digital SpecialistSalary: 40,000Schedule: ShiftingSet up: HybridLocation: SM Cyber WestQualifications:• 1-2 years experience on web content editing in an enterprise environment• At least 1 year relevant experience in working with web content styles and branding guidelines• Excellent knowledge in HTML,...

  • Digital Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services Philippines is need of 5 Digital SpecialistSalary: 40,000Schedule: ShiftingSet up: HybridLocation: SM Cyber WestQualifications:• 1-2 years experience on web content editing in an enterprise environment• At least 1 year relevant experience in working with web content styles and branding guidelines• Excellent knowledge in HTML,...

  • Ecommerce Content Specialist

    3 days ago

    Makati City, National Capital Region, Philippines Hire Digital Ltd. Full time

    About HIRE DIGITAL LTD.Hire Digital Ltd. is a multinational consumer and industrial firm seeking an experienced Ecommerce Content Specialist to join our team. As an Ecommerce Content Specialist, you will be responsible for creating engaging product detail page content for our consumer goods on various platforms such as Rakuten and Amazon.Your Key...

  • Full Stack Engineer

    2 days ago

    Makati City, National Capital Region, Philippines Digital World services Full time

    Company OverviewDigital World services is a leader in Consultancy and Management Services, dedicated to innovative solutions.

  • Digital Product Specialist

    2 days ago

    Makati City, National Capital Region, Philippines East West Banking Corporation Full time

    At EastWest, we are committed to continuously invest in people and in process, product, and service enhancements.We are looking for a Digital Product Specialist to join our team in Makati with the role of Business Analyst (Technology).As a Business Analyst, your main role is to engage with stakeholders to gather requirements and understand their product...

  • Digital Banking Specialist

    4 days ago

    Makati City, National Capital Region, Philippines Hunters hub Incorporated Full time

    About the Role:Hunters Hub Incorporated is seeking a highly skilled Digital Banking Specialist to join our team. This role will involve working on various aspects of digital banking, including but not limited to product development, project management, and customer support.Responsibilities:Collaborate with cross-functional teams to deliver high-quality...

  • Digital Services Expert

    5 days ago

    Makati City, National Capital Region, Philippines Kone México Full time

    The Digital Services Expert role at Kone Mexico is a critical position that requires expertise in digital solutions and services. As the primary support person and subject matter expert for digital solutions, you will play a key role in developing competences of the digital services in your own frontline.Key Responsibilities:Evaluate and coordinate issues...

  • HR Generalist

    5 days ago

    Makati City, National Capital Region, Philippines Digital World services Full time

    Digital World services is a leading provider of consultancy and management services. We are seeking an HR Manager/Supervisor to join our team and contribute to optimizing client operations.Job DescriptionThe ideal candidate will possess strong communication skills, employee relations expertise, written communication proficiency, and recruitment skills. A...

  • Global Digital Media Specialist

    2 days ago

    Makati City, National Capital Region, Philippines Finest Asia Resources, Inc. Full time

    We are seeking a highly skilled Global Digital Media Specialist to join our team at Finest Asia Resources, Inc.This is a full-time position that requires 5-10 years of experience in digital marketing.About the PositionThe Global Digital Media Specialist will be responsible for developing and implementing digital marketing strategies that drive business...

  • Client Services Specialist

    6 days ago

    Makati City, National Capital Region, Philippines Tahche Outsourcing Services Inc Full time

    Our US Partner specializes in custom product design and branding. They offer services for creating personalized items, such as branded merchandise and promotional products, utilizing techniques like screen printing, embroidery, and digital printing. Their focus is on helping businesses enhance their brand identity through custom-designed products.As the...

  • Digital Marketing Specialist

    2 days ago

    Makati City, National Capital Region, Philippines Z HOLDING Full time

    Job Description:Z HOLDING is a leading company in the industry, and we are seeking a highly skilled Digital Marketing Specialist to join our team. As a key member of our marketing department, you will be responsible for planning, executing, and optimizing digital advertising campaigns across various platforms.Responsibilities:Develop and execute...

  • Digital Marketing Specialist

    14 hours ago

    Makati City, National Capital Region, Philippines Rockwell Land Corporation Full time

    Job OverviewRockwell Land Corporation is a leading real estate company seeking an experienced Digital Marketing Specialist to join its team. This role will be responsible for implementing website content, managing social media, and ensuring seamless execution of marketing initiatives.

  • Digital Marketing Specialist

    3 hours ago

    Makati City, National Capital Region, Philippines JKILC Full time

    COMPANY PROFILE: This is an IT Company that was established 11 years ago. They offering solutions, from start-up support to daily back-office operations in over 50 clients worldwide.Position: Digital Marketing SpecialistCompany Industry: IT CompanyWork Location: Makati CityWork Schedule: Shifting ScheduleSalary: Php 50,000 - Php70,000 (Negotiable depending...

  • Digital Transformation Specialist

    4 days ago

    Makati City, National Capital Region, Philippines TechShake Full time

    We are seeking a Digital Transformation Specialist to join our team at TechShake.About the RoleYou will be responsible for driving revenue growth by identifying and acquiring new customers, building strong relationships, and providing tailored solutions to meet their business needs.This is a fantastic opportunity for someone with a passion for digital...