
Walmart Customer Experience Associate
2 days ago
This role involves providing exceptional customer support, processing orders efficiently, and maintaining accurate data entry. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:- Customer Service: Respond to inquiries, resolve order issues, and provide timely support via multiple channels
- Order Processing: Enter, update, and verify orders, ensuring accuracy and compliance with deadlines
- Inventory Management: Maintain stock levels, update inventory information, and synchronize data across systems
- Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions effectively
- Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into relevant systems
- Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries
- Account Monitoring: Track account performance, report discrepancies, and optimize workflows for improved efficiency
- Experience: Minimum 2-3 years of experience in customer service or data entry
- Education: Bachelor's degree in Business, Marketing, or a related field (preferred but not required)
- Skills:
- Strong proficiency in data entry with high accuracy and attention to detail
- Excellent customer service skills with experience in chat, email, and phone support
- Knowledge of inventory management and order tracking systems
- Familiarity with eCommerce platforms like Amazon, eBay, and Shopify
- Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong written and verbal communication skills in English
- Opportunity to work in a dynamic environment with a team of professionals
- Chance to develop skills and expertise in customer service and data entry
- Competitive compensation and benefits package
- Professional development opportunities through training and certification programs
- Collaborative and supportive work environment
- Flexibility to work in a remote setting
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