Senior Client Integration Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱1,200,000 - ₱2,000,000

We are currently seeking a Technical Account Manager to drive the successful integration of our products with clients. This role involves supporting small to enterprise-level clients and developing strong relationships that lead to retention and growth.

Key Responsibilities
  • Provide strategic and tactical client services to complex and high-touch clients.
  • Understand customer needs and translate this need into strategic solutions and recommendations.
  • Present large group meetings for clients regarding our product suite.
  • Provide technical assistance and troubleshooting during implementation and deployment of our technology products.
  • Work with the engineering team to scope, prioritize, and manage customer requests.
  • Demonstrate successes in client communication from prior work experiences.
  • Point of Contact with clients, serving as the Subject Matter Expert for all Technical TrustArc products.
  • Able to work effectively in a fast-paced environment and take the initiative to learn products quickly.
  • Strong project-management skills; complete projects within agreed-upon timelines, maintain organized documentation, and monitor the timeline of requested tasks and manage client expectations.
Requirements
  • Bachelor's degree and 4-7 years of experience in software technical support, account management, or a technical customer-facing role.
  • Strong understanding of technological platforms and web infrastructure.
  • Intermediate knowledge of HTML/CSS/JavaScript and debuggers.
  • Understanding of technical documentation, including product specs and API integrations.
  • Ability to work cross-functionally with Product, Engineering, and Sales.
  • Excellent customer relationship skills (Client facing, ability to assess client needs and interact with all levels of management).

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