Technical Customer Service Representative
15 hours ago
We are seeking a skilled Technical Customer Service Representative to join our team at Neks Job Philippines. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients by addressing their inquiries and resolving their issues in a timely and professional manner.
About the RoleThis is an exciting opportunity for a highly motivated and organized individual who enjoys working in a fast-paced environment and is passionate about delivering top-notch customer service. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work effectively with customers from diverse backgrounds.
As a Technical Customer Service Representative, your primary responsibilities will include:
- Responding to customer inquiries via phone, email, or chat
- Resolving customer complaints and concerns in a fair and efficient manner
- Providing technical support and assistance to customers
- Maintaining accurate records of customer interactions
To be successful in this role, you will need to have:
- A high school diploma or equivalent
- At least 6 months of experience in a customer-facing role, preferably in the telecom or technology industry
- Excellent English communication skills, both written and verbal
- Proven problem-solving and multitasking skills
- Strong computer skills and proficiency in Microsoft Office
We offer a competitive salary package, including:
- A base salary of PHP 25,000 - 30,000 per month
- Additional allowances and benefits
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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Quezon City, National Capital Region, Philippines Neks Job Philippines Full timeJob Description:As a CUSTOMER SERVICE REPRESENTATIVE WITH TECHNICAL EXPERTISE, you will be responsible for delivering exceptional customer service while utilizing your technical skills to resolve complex customer inquiries.Key Responsibilities:• Answer and respond to customer inquiries in a timely and professional manner• Utilize technical knowledge to...
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