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Operations Process Owner

1 week ago

Manila, National Capital Region, Philippines Private Advertiser Full time

Position Overview:

We are seeking a highly motivated and experienced Call Center Team Manager to join our team at Private Advertiser. In this role, you will oversee a team of professionals who provide exceptional service to our Commercial Banking clients.

About the Role:

As a Call Center Team Manager, you will be responsible for supervising a team of professionals and driving improvements in call skills and customer experience. You will also maintain partnerships across the organization to further the sub-function's goals.

Your Key Responsibilities:

  • Supervise a team of professionals who provide exceptional service to our Commercial Banking clients
  • Implement policies and identify opportunity areas to ensure sub-functional efficiency
  • Maintain partnerships across the organization to further the sub-function's goals
  • Conduct scheduled and random audits to ensure compliance with all applicable laws and regulations

Requirements:

  • Two (2) years college level education or equivalent work experience
  • Total of 18 months of experience in a call center operations environment
  • Knowledge of call center business processes
  • Analytical skills for decision-making and performance evaluation
  • Communication skills for written and verbal business correspondences
  • People management skills, including team coaching and collaboration
  • Proficiency in Microsoft Office and Google Suite applications