
Payroll Expert
6 days ago
This is a senior-level role in payroll services. The successful candidate will provide high-quality and efficient payroll, benefits, and human resources administration to customers.
Responsibilities
- Perform a full range of customer out-sourced activities within managed services offering, including management and maintenance of new hires and terminations, leave administration, 3rd party maintenance, reporting, liaison with vendors and government agencies, calendar of events, change controls, inquiry management and issue resolution activities, year-end processing, tax and remittance filing, process documentation, and maintaining a working knowledge of legislative requirements and changes.
- Establish and maintain a deep understanding of customers' requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with SLAs.
- Communicate effectively and consistently (in writing and verbally) to customers, employees, internal partners, and 3rd party vendors in accordance with SLAs.
- Deliver on established quality targets and continually review processes and tools with an aim to improve and optimize service experience.
- Work cooperatively and collaboratively with others to meet customers' needs.
Requirements
- 3+ years payroll experience preferably in a high-volume payroll operations environment.
- Previous customer service experience working in a deadline-driven work environment required.
- PCP Certification (or obtained within 18 months of employment).
- Strong written and verbal communication skills using a variety of media dependent on the situation.
- Proven knowledge of PC literacy and software usage, ideally Word, Excel and the Internet.
- Benefits Administration experience is an asset.
- US payroll experience is preferred but not required.
What We Offer
- A competitive compensation package.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
How to Apply
Interested candidates should submit their application with a detailed CV and cover letter.
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