Business Development Specialist

20 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomer Full time $60,000 - $100,000
Job Opportunity

We are looking for a skilled professional to lead our customer success efforts and drive process improvements.

This is an exciting opportunity to join our team as a key member, instrumental in addressing complex customer challenges with creative solutions.

  • Lead all post-sales activities for customers through strong relationship-building, product knowledge, planning, and execution.
  • Act as the voice of the customer within our organization, working cross-functionally with Sales, Marketing, Product, Engineering, and Data Science to ensure a consistent and strong customer message.
  • Develop a positive, trusted relationship with customers by providing value throughout the customer partnership.
  • Retain long-term partnerships with customers by independently renewing successful customers.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value.
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution.
  • Track accounts to identify churn risks and work proactively to mitigate those risks.
Requirements
  • 1-5 years of experience in Customer Success.
  • Experience with telecommunication or SaaS providers required.
  • A real passion for providing top-notch account management.
  • Excellent time management and organizational skills with the ability to track numerous details.
  • A desire to work in a dynamic startup environment.

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