Senior Business Analyst
7 days ago
We are seeking a highly motivated individual to join our Customer Success team on a 6–12 month contract.
Key Responsibilities:- Independently resolve client inquiries, leveraging best practices and established precedents.
- Deliver specialized support to analysts, researchers, data scientists, and developers at corporate and institutional accounts.
- Provide second-level support, including advanced troubleshooting, research, and scripting assistance.
- Collaborate with internal teams and external vendors to ensure accurate and timely data delivery.
- Develop a strong understanding of our products and how they align with client needs.
- Capture and relay customer feedback to improve our offerings and internal processes.
- Contribute to product release rollouts, upgrades, and ongoing client engagement initiatives.
- Participate in or lead components of broader projects and maintain accountability for recurring activities.
Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.
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