Wipro Cebu Customer Service Representative

4 weeks ago


Cebu City, Central Visayas, Philippines Lexie staffing business consulting Full time
Job Summary

We are seeking a highly skilled and customer-focused professional to join our team as a Wipro Cebu Customer Service Representative. In this role, you will be responsible for responding to inbound inquiries from providers and members regarding Eligibility and Benefits, Claims Inquiry, and Provider Inquiry pre-authorization.

Key Responsibilities
  • Respond to inbound calls from potential and enrolled members of a US healthcare insurance company.
  • Provide customer service, answering questions and resolving issues related to medical and behavioral health benefits.
  • Assist with claims inquiry and provider inquiry pre-authorization.
  • Explore new plans and cancel existing plans as needed.
  • Filing for appeals and/or grievances.
Requirements

To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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